Digital Delivery Cluster Lead

Position: Digital Delivery Cluster Lead

Office Location: UB Plaza Pasig (Headquarters)

About The Role The Digital Delivery Cluster Lead plays a critical role, involving coaching delivery leads, project governance, and stakeholder management. The role involves leading delivery leads by managing performance, recruitment, disciplinary actions, terminations, and overall staffing concerns while ensuring exceptional results in solutions delivery. It requires strategic oversight of projects, including resource allocation, timeline and budget monitoring, risk assessment, and implementation of project management standards to achieve business objectives. Additionally, the position emphasizes collaboration with senior leadership and stakeholders, continuous improvement of methodologies, and acting as a trusted advisor to drive organizational success.

What You'll Do

• Assume responsibility for leading delivery leads, encompassing performance evaluations, recruitment oversight, enforcement of disciplinary measures, management of terminations, and supervision of other staffing concerns.
• Accountable for delivering exceptional results through effective management of delivery leads, responsible for overseeing the performance and results of the overall solutions delivery score.
• Addressing vital issues that surpass one's immediate domain by harnessing a profound understanding of interconnected disciplines.
• Identifies applications of functional knowledge and existing methodologies to complex problems. Proposed solutions to problems may deviate from traditional approaches and instead introduce entirely new methods or processes.
• The decision-making process entails proposing adjustments to policies, processes, procedures, or operations as necessary to pursue courses of action, thereby ensuring the bank's commitment to both internal and external customers.
• Act as a level 1 escalation
• Collaborate closely with demand and portfolio managers to efficiently allocate resources and effectively monitor project progress.
• Facilitates the collaborative process to develop plans and establish priorities, led by the leadership/steering committee and demand management
• Review and actively monitor the project timeline to guarantee stakeholder alignment at the outset, during implementation, and at project closure.
• Review status reports prepared by the delivery leads, and modify schedules or plans as required.
• Analyze the budget utilization of each project and ensure that the project stays within budget.
• Perform project risk assessment and implement mitigation plans.
• Leads the identification and implementation of project management processes, methods, tools, guidelines, and standards to establish a stable framework supporting all project teams and stakeholders to improve the probability of successful project delivery.
• Defines, manages and directs the needed end-to-end project management work effort, which includes leveraging best practices and techniques in identifying, quantifying and tracking the realization of expected benefits defined in business cases
• Builds and maintains relationships with senior leadership and key stakeholders, and acts as a trusted advisor
• Regularly reviews and evaluates opportunities to improve the project management best practices in order to achieve higher maturity in project delivery
• Ensures that project goals are accomplished and in line with business objectives
• Ensuring thorough review and accurate documentation of Change Advisory Board and Service Transition requirements

What We're Looking For

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Years of Experience: At least 8 years in IT program management, IT delivery management, IT consulting, or technology operations within a complex, multi-stakeholder environment
• Proven experience managing multiple concurrent projects, products, or agile squads.
• Strong understanding of Agile, Scrum, DevSecOps, SDLC, and digital product delivery methodologies.
• Experience working with cross-functional stakeholders including Business, Architecture, Engineering, Operations, Risk, and Compliance teams.
• Demonstrated ability to lead large-scale digital initiatives from ideation through implementation and production support.
• Strong people leadership skills with experience managing delivery managers, project managers, product owners, or technical leads.
• Excellent stakeholder management, communication, and executive reporting capabilities.
• Experience in banking, financial services, fintech, or highly regulated industries is preferred.