Digital Experience Operation

DEXOps (digital experience operations) focuses on improving employee productivity by monitoring, measuring, and improving the digital workplace experience across devices, applications, and IT services. This role leads the design, delivery and integration of the analytics capability for Digital Experience Operations.The focus is on continuous improvement of employees digital experience. You will architect robust ingestion and transformation frameworks, designing, building and scaling the data solutions using Microsoft Fabric / Azure, Nexthink and ServiceNow. Working across ITSM, Employee Experience, ITOM and AI-enabled operations, the role will provide insights, analytics datasets and feedback loops for automation.

This is not just a pure data engineering role; it requires understanding of Digital Employee Experience, EUC operations, ITSM data and tools such as Nexthink, ServiceNow and Intune.