Digital Experience Specialist

Company Overview Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

Working as a Digital Experience Specialist for Alfa Insurance® is more than analyzing information. It involves a wide range of responsibilities that contribute to the overall success of our organization. It’s becoming part of a team that is committed to excellence, integrity and exceeding expectations by providing the highest quality stewardship, financial information, and analysis of our companies. As part of the Alfa family, you can discover your purpose and help make a difference in the lives of our policyholders and your community.

Job Summary Are you a self-starter, with a superior work ethic, high level of integrity, and a commitment to excellence? Our company is seeking a motivated Digital Experience Specialist to join our dynamic team. Submit your resume today and let the journey begin.

Responsibilities

• Create, coordinate and conduct user acceptance testing for operational and project needs
• Manage multiple tasks simultaneously, react to shifting priorities and meet deadlines
• Apply industry knowledge, best practices, and technical understanding to make business recommendations
• Gather information provided by various sources to support data driven decisions on web and mobile features
• Partner with UX/UI team to make data-guided decisions on improving the digital experience
• Identify trends and patterns in data and provide insights and action items intended to increase customer conversions and reduce process friction for existing customers
• Support the planning and execution of corporate projects and goals
• Participate in the company’s digital marketing efforts, contributing to campaign planning and execution
• Identify opportunities for process improvement and digital innovation
• Deliver presentations and explain product features to various teams within the organization
• Ability to be a team player who can consult with stakeholders, communicate progress effectively, demonstrate results in a fast-paced environment, and assist team members in problem-solving

Qualifications

• Bachelor’s Degree required.
• Professional certifications that support the background for this position are highly desirable which include software development, business analysis, digital marketing, and design.
• Certification- International Software Testing Qualifications Board (ISTQB) or equivalent within 6 months of hire date
• Proven verbal and written skills.
• Above average analytical and problem-solving skills.
• Demonstrated curiosity and a desire to improve and learn new things.
• A team player with a positive attitude and ability to handle a fast-paced environment.

Benefits/Perks

• Opportunity for annual performance bonus
• Discounts on your auto insurance (underwriting approval required)
• Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career with Alfa
• College tuition discounts at various colleges in Alabama
• Fitness center