Digital Experience ( XEC) : B

Roles & Responbilities:

Technical Skills

• Handson expertise in:
• SysTrack agent deployment, telemetry, and analytics
• Cognix for Workspace use case implementation
• Experience scoring (device, application, user sentiment)
• Strong skills in:
• Dashboard creation and analytics interpretation
• Automation via SysTrack (scripts, triggers, remediation)
• Root cause identification using experience data
• Familiarity with:
• Windows & macOS EUC environments
• Intune / SCCM ecosystem (integration and data correlation)
• Working knowledge of ITSM tools (ServiceNow preferred)

Process & Enterprise Skills

• ITIL awareness (Incident, Problem, Continual Improvement)
• Experience supporting transformation programs
• Ability to translate technical insights into business outcomes