Digital Insights Manager

Is this your next challenge in Customer Insights Management?

• Lead customer analytics & insights for yuu program and partners to drives sales and customer engagement
• Define analytics roadmaps for the program and partners and responsible for end-to-end analytics delivery
• Leverage data to deliver actionable insights, from understanding business questions, framing analytics approach, data analysis to end presentation of results
• Leverage advanced analytics to uncover behaviour pattern, next-best-action, purchase propensity
• Deliver data-driven insights to evaluate offer/campaign performance and provide recommendations to improve response/ROI
• Lead the development of analytics use cases, data collaboration, data sharing to maximize data values to yuu partners
• Responsible for the design, development and deployment of BI dashboard, self-serve analytics tools for timely review of customer, business and promotion performance
• Support CRM activities through customer targeting, lists preparation and analysis
• Identify areas to improve efficiency and streamline process through automation
• Keep track on KPIs and regular reports on CRM and customer performance

Do you have experience in Customer Insights?

• Bachelor’s degree in Statistics, Data Science, Information Management, Computer Science, Mathematics, or related fields
• 8+ years’ experience working on data analytics, data science, business intelligence, preferably in Retail, FMCG, Finance Service industry
• Solid experience in SQL, Python
• Experience in data visualizations like Tableau, Power BI
• Confident communicator of analytics to technical and non-technical audience
• A natural curiosity to interrogate data and identify hidden patterns to support business needs
• Knowledge of Google Cloud Platform is a plus