Digital Learning Support Coordinator

Job highlights

• The Digital Learning Support Coordinator should have,or be willing to quickly develop,working knowledge of: . Google Classroom and Google Workspace . PowerSchool and student information systems . Learning platforms and digital education applications .
• Bachelor s degree or equivalent qualification
• Preferred Qualifications and Experience
• Qualifications and Experience .

Job Summary

The Digital Learning Support Coordinator provides day-to-day operational and technical support for the school's digital learning environment. The position ensures that teachers, students, and families have reliable access to the digital platforms, devices, applications, and systems that support learning.

Working closely with the Director of Digital Learning and the Coaches, the Coordinator serves as a first point of contact for routine technology and digital learning support, while ensuring that requests, systems, devices, subscriptions, and user access are managed efficiently and consistently.

The role is primarily focused on operational support, coordination, troubleshooting, and service delivery, allowing the Digital Learning Team to focus on instructional coaching, innovation, co-planning, classroom support, and strategic digital learning initiatives.

Responsibilities

• Platform Support: Support Google Classroom and other digital learning platforms, including class rosters and teacher and student use. Work closely with IT on PowerSchool integration, accounts and access.

• Teacher Support: Provide first-line assistance with digital learning platforms and learning devices.

• Device Management: Maintain device inventory and coordinate distribution, collection, borrowing, and returns.

• App Subscription Management: Track digital tools, licences, subscriptions, renewals, and related requests in line with the schools acquisition process.

• Request Coordination: Log, monitor, and follow up on technology and digital learning requests to ensure timely resolution.

• Event Training Support: Coordinate technology setup for Digital Learning events, orientations, and training sessions.

• Parent User Onboarding: Support technology onboarding for new families and staff, including account access and basic platform orientation, working alongside the Digital Learning Integrator.

• Systems Documentation: Maintain accurate records of digital learning applications, systems, devices, and support processes.

• Team Collaboration: Work closely with the Digital Learning Team and other departments to support school wide digital learning.

  Knowledge

The Digital Learning Support Coordinator should have, or be willing to quickly develop, working knowledge of:

• Google Classroom and Google Workspace

• PowerSchool and student information systems

• Learning platforms and digital education applications

• Basic classroom technology troubleshooting

• Device inventory and asset management

• Software subscriptions and licence management

• User account and access management

• Digital tools and systems used within a school environment

• Data privacy, responsible technology use, and appropriate handling of user information

  Skills

• Technical Support: Strong troubleshooting skills and confidence using digital learning platforms and classroom technology.

• Communication: Clear, professional, and approachable communication with teachers, staff, students, and parents.

• Problem Solving: Patient, practical, and solutions-focused approach to resolving technology issues.

• Organization: Strong attention to detail and ability to manage multiple requests, priorities, and deadlines.

• Customer Service: Responsive and service-oriented, with a willingness to support users with different levels of technical confidence.

• Adaptability: Willingness to learn new platforms, systems, and technologies quickly.

• Collaboration: Works effectively with colleagues and contributes positively to a team environment.

• Confidentiality: Demonstrates sound judgment and professionalism when handling user and school information.

  Professional Standards

1. Embracing responsibility for student learning
2. Modeling personal and professional growth
3. Innovating practices and programs
4. Collaborating with all community members
5. Communicating with all community members
6. Building community through action
7. Embedding wellbeing
8. Demonstrating ethics and integrity in all interactions

Qualifications and Experience

Preferred Qualifications and Experience

1. Bachelor s degree or equivalent qualification; a background in Information Technology, Education Technology, Computer Science, or a related field is preferred.
2. Experience supporting Google Classroom, Google Workspace, PowerSchool, or comparable educational technology platforms.
3. Experience in a school or other technology-integrated educational environment.
4. Experience providing technology support to teachers, staff, students, or families.
5. Experience with device, application, subscription, or technology asset management.
6. Experience supporting English as an Additional Language (EAL) learners and/or multilingual families is an advantage.
7. Demonstrated commitment to continuous professional learning and development.

NOTE

The above job description is meant to outline general knowledge, skills and responsibilities. It may be necessary to assume other duties and responsibilities that are not specifically outlined herein.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.