Digital Marketing Account Manager

Job Title: Digital Account Manager

Job Location - Navi Mumbai. (Candidate from Mumbai location only apply. It will be hybrid profile)

Job Summary:

The Digital Account Manager plays a crucial role in managing and nurturing relationships with clients to achieve business objectives and revenue targets. This position involves understanding client needs, providing excellent customer service, and coordinating with internal teams to deliver effective digital marketing strategies and campaigns.

Responsibilities:

1. Client Relationship Management: Serve as the primary point of contact for assigned clients. Build strong relationships with clients by understanding their business goals, objectives, and challenges. Regularly communicate with clients to provide updates on campaign progress, performance, and recommendations for improvement.

2. Account Growth and Upselling: Identify opportunities for account growth and upselling additional services. Collaborate with the sales team to develop proposals and pitches for existing clients.

3. Campaign Strategy and Planning: Collaborate with internal teams such as marketing, creative, and technical departments to develop digital marketing strategies aligned with client objectives. Participate in brainstorming sessions and contribute to campaign planning and execution.

4. Campaign Performance Analysis: Monitor and analyze the performance of digital marketing campaigns, including website analytics, social media metrics, and ad performance data. Provide insights and recommendations to clients based on data analysis.

5. Project Management: Oversee the successful execution of digital marketing campaigns and projects. Ensure that deliverables are met on time and within budget.

6. Budget Management: Responsible for managing client budgets, ensuring the effective allocation of resources and cost efficiency.

7. Issue Resolution: Address client concerns, issues, or complaints promptly and professionally. Work with internal teams to resolve any problems and maintain high levels of client satisfaction.

8. Industry Knowledge: Stay up-to-date with the latest trends and best practices in digital marketing, advertising, and technology. Share relevant insights with clients and internal teams.

9. Contract Renewals: Work with clients on contract renewals and negotiation of terms and pricing.

Requirements:

• Bachelor's degree in marketing, business, communication, or a related field.

• Proven Minimum 2+ years of experience as a digital account manager or similar client-facing roles in the digital marketing industry.

• Solid understanding of digital marketing channels such as social media, PPC, SEO, email marketing, and content marketing.

• Excellent communication and presentation skills.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

• Proficient in using digital marketing tools and analytics platforms.

• Client-focused approach with a keen understanding of customer needs.

• Team player with the ability to collaborate with cross-functional teams.

Job Types: Permanent, Full-time

Pay: ₹50,000.00 - ₹80,000.00 per month

Application Question(s):

• what is your current salary?

what is your expected salary?
what is your notice period?
where do you reside?

Experience:

• Digital marketing account manager: 2 years (Required)

Location:

• Navi Mumbai, Maharashtra (Required)