Digital Marketing/ E- Commerce Specialist

• 5 days' work week
• Nice working environment
• Opportunities for Career Growth

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Company Overview:

Our client is in industrial supplies sector with more than 20 sales offices all over Malaysia.

Job Description:

 Responsible for supporting front-end e-commerce operations, ensuring smooth customer interaction across digital platforms. This role plays a key part in managing customer inquiries, enhancing the online shopping experience, and supporting sales growth through effective communication and coordination with internal teams.

Key Responsibilities

Including but not limited to the following:

• Respond to customer inquiries across online platforms (website chat, email, marketplace messaging, social media).
• Provide accurate information regarding products, pricing, promotions, delivery status, and return policies.
• Assist customers with order placement, payment issues, and general shopping support.
• Monitor and manage customer feedback, complaints, and reviews to ensure timely resolution.
• Coordinate with warehouse, logistics, and customer care teams to resolve order or delivery issues.
• Support the execution of online sales campaigns and promotions by updating front-end content and communicating promotional details to customers.
• Monitor customer experience and identify opportunities to improve website usability and service quality.
• Assist in tracking customer inquiries trends and reporting insights to improve operational efficiency.
• Ensure consistent brand communication across all customer touchpoints.
• Assist superior with ad-hoc tasks related to improving customer satisfaction, sales performance, and website engagement.

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How to Apply:

If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

Kindly note that only shortlisted candidates will be notified.

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Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number: JTKSM 1252