Digital Officer – Virtual Relationship Manager

Job highlights

• Basic technical education or relevant work experience in customer service
• Provide remote and walk-in customer support, handle product returns and liaise between customers and departments

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets
• Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education
• Requires moderate supervision
• Can solve routine issues independently, with occasional deviations or improvement to standard procedures