Digital Operations Manager

About the Role

We are seeking an organised and commercially aware Digital Operations Manager to coordinate daily digital-service activities, oversee workflows, monitor performance, and support consistent service delivery.

You will manage operational priorities, coordinate digital projects, maintain service standards, prepare performance reports, and work closely with customer service, administration, and technical teams.

This position is well suited to someone with established experience in digital services, business operations, online communications, customer operations, or professional services.

Why Join Us?

Operational Ownership

Take responsibility for digital workflows, service standards, reporting, and day-to-day performance.

Digital Environment

Work within an organisation focused on online services, communication systems, and efficient digital operations.

Career Development

Strengthen your experience in operations management, service delivery, process improvement, and team coordination.

Business Impact

Help improve productivity, service quality, customer experience, and operational consistency.

Key Responsibilities

• Coordinate daily digital-service and operational workflows
• Manage workloads, priorities, deadlines, and service requests
• Monitor service levels and operational performance
• Maintain accurate digital-service and client records
• Prepare performance reports and operational summaries
• Coordinate activities across customer service, technical, and administrative teams
• Monitor outstanding requests and ensure appropriate follow-up
• Support implementation of new digital processes and services
• Identify workflow issues and recommend practical improvements
• Maintain operating procedures and internal documentation
• Monitor key performance indicators and service-quality measures
• Support customer and account onboarding activities
• Resolve routine operational and service-delivery issues
• Coordinate internal schedules and project activities
• Assist with workload and resource planning
• Support and guide team members on established procedures
• Liaise with clients, suppliers, and service partners when required
• Maintain confidentiality when handling customer and business information

What We Are Looking For

Experience

• Three or more years of experience in digital services, business operations, customer operations, online communications, or a related environment
• Experience coordinating workflows, service activities, or digital projects
• Previous responsibility for monitoring performance and preparing reports
• Experience supporting colleagues or coordinating team workloads is preferred

Skills

• Strong organisation and operational-management abilities
• Good understanding of digital business processes
• Clear written and verbal communication
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities and deadlines
• Confident using Microsoft Excel, Word, email platforms, and web-based systems
• Strong attention to detail and data accuracy
• Ability to analyse service information and prepare reports
• Professional client and stakeholder communication
• Responsible approach to confidential information
• Collaborative and dependable working style

Education

• Qualification in Business Administration, Digital Services, Operations, Marketing, IT, or a related subject is preferred
• Relevant professional experience may be considered in place of formal qualifications

Pay: £110,000.00-£135,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee mentoring programme
• Health & wellbeing programme
• Private dental insurance
• Private medical insurance

Work Location: In person