Digital Platforms & E-Commerce Executive

Company:  Kai Group of Companies

Department:  Digital Operations & Technology

Employment Type:  Full-Time

Location:  Colombo, Sri Lanka

Reports To:  Management / Head of Operations

Role Overview

We are seeking a proactive, tech-savvy and detail-oriented  Digital Platforms & E-Commerce Executive  to manage and maintain the digital platforms, e-commerce operations and internal business systems across Kai Group of Companies.

The ideal candidate will be responsible for ensuring that our websites, online stores, POS systems and operational software function efficiently, while supporting the implementation and maintenance of digital solutions across our hospitality, food & beverage, accommodation and retail businesses.

This role combines digital platform management, system administration, technical coordination and operational data management.

Key Responsibilities

1. Website & Digital Platform Management

• Manage and maintain all company websites, ensuring accurate information, functionality and a seamless user experience.
• Update website content, including menus, pricing, images, promotions, events and other relevant information.
• Coordinate with external web developers and technical service providers for website enhancements, maintenance and troubleshooting.
• Monitor website performance, identify technical issues and coordinate timely resolutions.
• Manage domain registrations, hosting, SSL certificates and website-related subscriptions.
• Implement basic SEO improvements and coordinate technical SEO requirements.
• Support the integration of booking systems, payment gateways, contact forms and other third-party applications.

2. E-Commerce & Shopify Management

• Manage the company's Shopify stores and other e-commerce platforms.
• Upload and maintain products, descriptions, images, prices, inventory details and product categories.
• Configure discounts, promotional codes, collections and seasonal campaigns.
• Monitor online orders and coordinate with relevant operational teams to ensure accurate processing.
• Maintain payment gateway integrations and coordinate technical troubleshooting.
• Monitor e-commerce performance and prepare basic sales and conversion reports.
• Support the introduction of new e-commerce features and online sales channels.

3. POS Systems & Operational Software Administration

• Assist in the administration and maintenance of Point of Sale (POS) systems across the group's outlets.
• Create and update menu items, product categories, pricing, modifiers, add-ons, discounts and promotional configurations.
• Input and maintain recipes, ingredient quantities, portion sizes and bill of materials (BOM) within relevant systems.
• Ensure accurate recipe mapping, inventory deductions and ingredient consumption configurations.
• Coordinate with chefs, restaurant managers and cost control teams to obtain and verify recipe and product information.
• Assist with system configurations for new outlets, menu launches and operational changes.
• Maintain accurate master data across POS, inventory and related operational systems.
• Troubleshoot basic system errors and coordinate with software providers for advanced technical issues.

4. Inventory, Recipe & System Data Management

• Maintain and update ingredient databases, stock keeping units (SKUs), product codes and inventory-related system records.
• Input approved recipe changes, food cost information and ingredient substitutions into relevant systems.
• Support recipe costing and ensure system information is consistent with approved operational data.
• Assist with inventory system integrations and stock movement configurations.
• Conduct periodic checks to identify incorrect system entries, duplicate records or inconsistencies.
• Coordinate with finance, procurement, kitchen and operations teams to maintain data accuracy.

5. Digital Systems & Technical Support

• Provide first-level technical assistance for software platforms used across the company.
• Support the setup and maintenance of business applications, dashboards, cloud-based systems and internal digital tools.
• Manage user accounts, system permissions and access levels based on management approval.
• Assist with onboarding employees onto relevant software platforms.
• Coordinate with external IT vendors for troubleshooting, upgrades and technical support.
• Maintain records of software subscriptions, licences, renewals and system credentials through approved secure methods.
• Support data backup procedures, cybersecurity practices and basic system security controls.

6. Online Booking & Third-Party Platform Management

• Support the administration of online reservation and booking platforms used by the group's businesses.
• Update room categories, descriptions, images, rates and availability settings where applicable.
• Assist in maintaining accommodation listings on platforms such as Booking.com, Airbnb and other relevant channels.
• Coordinate integrations between booking engines, property management systems and online distribution channels.
• Maintain accurate digital information across Google Business Profiles and other relevant online platforms.
• Support the technical setup of online ticketing and event registration platforms.

7. Reporting, Documentation & Process Improvement

• Prepare periodic reports on website performance, e-commerce activity and digital platform operations.
• Maintain documentation of system configurations, procedures and operational workflows.
• Identify opportunities to automate repetitive administrative tasks.
• Recommend digital solutions that improve operational efficiency, accuracy and customer experience.
• Support the implementation of new systems, integrations and technology-driven initiatives.

Qualifications & Experience

• Diploma or Bachelor's Degree in Information Technology, Information Systems, Computer Science, Digital Business or a related field.
• 1–3 years of experience in digital platform management, e-commerce administration, IT support or system operations.
• Experience with Shopify, WordPress or similar website management platforms.
• Familiarity with POS, inventory management or ERP systems will be an advantage.
• Basic understanding of website hosting, domains, payment gateways and system integrations.
• Proficiency in Microsoft Excel, Google Sheets and digital reporting tools.
• Previous experience in hospitality, food & beverage, retail or e-commerce environments will be an advantage.

Required Skills & Competencies

• Strong technical aptitude and ability to learn new software quickly.
• High attention to detail, particularly when handling recipes, prices, inventory and system configurations.
• Basic knowledge of HTML, CSS or website troubleshooting is an added advantage.
• Good analytical and problem-solving skills.
• Ability to coordinate effectively with operational departments and external technical vendors.
• Strong organizational skills and ability to manage multiple digital platforms simultaneously.
• Understanding of data security, confidentiality and system access controls.
• Ability to work independently and respond promptly to operational requirements.

Key Performance Indicators (KPIs)

• Accuracy of website, menu, product and pricing information.
• Timely completion of system updates and operational requests.
• Accuracy of recipe inputs, ingredient mappings and inventory configurations.
• Website and e-commerce platform availability and functionality.
• Resolution time for technical issues and system-related requests.
• Accuracy and completeness of digital master data.
• Successful implementation of new digital tools and system improvements.

Role Objective

• To ensure that Kai Group's digital platforms and operational systems are accurately maintained, technically reliable and continuously improved, enabling efficient business operations, seamless customer experiences and scalable digital growth across the group.