Digital Print Coordinator

Job Summary:

Digital Print Coordinator's role: Heavy client interaction verbal/written forms. Customer Service skills is a must. Coordinate workflow activities ensuring customer satisfaction in all areas of responsibility to include, Job intake, operate print jobs, Recordkeeping, Shipping, Receiving. Applicant must be able to multitask and take in/understand complex work instructions. Ensure quality maintenance of all logs and reporting documentation; attention to detail.

Participate in cross-training and perform other duties as needed.

Handle time-sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

Perform other tasks as necessary / assigned. The Digital Print Coordinator assign/ delegates work to copy operators and ensure the team is fully utilized, productive and meeting the print deadlines demands.

Schedule : Monday-Friday (7:30AM-3:30PM)

Job Duties & Responsibilities

Job Intake

• Answer Incoming Calls
• Monitor Email Traffic on varies areas of Intake
• Respond to emails and answer inquiries
• Strong Customer Service Skills
• Strong verbal/written communication skills
• Assess incoming print jobs and requested deadlines
• Communicate effectively with clients regarding job requirements
• Ability to negotiate deadlines and other job parameters as necessary
• Organize and prioritize jobs in queue to optimize meeting client expectations
• Ability to use Microsoft office suite
• Assign print jobs fairly between print operators

Print Operator

• Operate print, copy and scanning equipment
• Operate binding and other finishing equipment
• Ability to operate various print equipment and high volume printers such as (Xerox, Konica Minolta, etc…)
• Responsible for quickly and adequately producing detailed, high-quality printed materials/ styles in a time-sensitive atmosphere utilizing high-speed digital printers
• Perform multiple finishing types: wire-o, 3 hole drill, lamination, stuffing envelopes, folding, and cutting
• Experience in using electronic/manual cutter
• Setting up and operating a variety of fiery printing software
• Ability to use Microsoft office suite
• Troubleshoot machine problems

Required Qualifications:

• Previous experience in Mail/Document Preparation;
• Document Scanning and/or Document Indexing
• Ability to effectively work individually or in a team environment.
• Ability to handle multiple projects simultaneously
• Ability to adapt to changing fast-growing production environment
• Ability to communicate both verbally and written with customers and company personnel
• Strong organizational and administrative skills
• Ability to meet employer's attendance policy
• Work experience in email and Microsoft Windows environments is required
• May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations
• Must be able to sit, stand, and/or walk for long periods of time with or without accommodations
• High School Diploma or equivalent (GED) required

"The pay range for this position starts at $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”