Digital PRO

What You’ll Be Doing:

• Promote digital literacy among customers and staff through training and support.
• Educate customers on the bank’s digital products and services to encourage adoption.
• Enhance customer experience by assisting with digital banking and mobile app usage
• Drive digital adoption by guiding customers through tablet-assisted onboarding.
• Collaborate to identify opportunities for operational efficiency using digital tools.
• Coordinate digital initiatives with other departments via the Branch Manager.
• Stay updated on digital trends and technologies to leverage innovations effectively.
• Provide expert guidance and resolve customer queries while upholding the bank’s service standards and code of conduct.
• Ensure compliance with Business Continuity Management protocols.
• Foster relationships across departments to support business objectives.
• Cross-sell bank products in alignment with the Customer Protection Framework.
• Ensure customers receive appropriate product information, including terms and conditions via digital method.
• Bridge the gap between digital and in-branch experiences by helping customers integrate digital tools into their banking routines.
• Educate customers on digital security best practices, including identifying phishing and vishing threats.
• Gather and share customer feedback on digital experiences to inform service improvements.
• Encourage customers to leave Google reviews reflecting their service experience.

What You Should Have:

• Behavioural Competencies: Fostering teamwork, Building collaborative relationships, Conceptual thinking
• Functional Competencies:Attention to detail, Effective communication, Technical proficiency, Initiative