Digital Process Engineer

About the role

The Digital Process Engineering Lead identifies digital and automation opportunities across Operations and translates business pain points into clear requirements for Portal, CRM, workflow, RPA, AI, STP/STU, and other digital solutions. The role works with Operations teams, TDX, vendors, Data, Risk, Legal & Compliance, and other stakeholders to support solution design, requirements gathering, testing approach, defect management, rollout readiness, and adoption of digital initiatives.

Key responsibilities

• Identify manual, repetitive, or inefficient Operations processes and assess opportunities for digitization, automation, workflow, RPA, AI, STP/STU, Portal, CRM, or other digital solutions
• Translate business pain points into clear business requirements, user stories, process flows, and solution inputs, in coordination with Operations teams, TDX, vendors, and other stakeholders
• Coordinate with internal partners and vendors to validate requirements, confirm process impacts and expected business outcomes, and ensure solutions are delivered within agreed scope, timelines, and quality expectations
• Own or support the test approach, test scenarios, issue validation, defect triage, progress tracking, dependency management, and readiness monitoring for assigned digital initiatives
• Support rollout planning, communications, training inputs, and adoption monitoring to help ensure effective deployment and sustained use of digital solutions
• Monitor implemented solutions and recommend enhancements that improve efficiency, straight-through processing, user experience, operational control, and compliance with applicable rules, regulations, and requirements
• Provide regular updates on digital initiative progress, risks, delays, open decisions, and required management support

Essential Skills / Qualifications:

Education: Bachelor’s degree in Business Management, Industrial Engineering, Information Systems or Computer Science, or a related field.

Certification in digital transformation, automation, Agile, business analysis, Lean, Six Sigma, or project management is an advantage.

Experience: At least 5 years of experience in operations transformation, business analysis, digital delivery, automation, or technology-related projects, with background in digitization, workflow automation, system implementation, or requirements gathering. Insurance or financial services experience is preferred.

Skills:

·        Digitization and automation experience or background

·        Business requirements gathering and documentation

·        Process mapping and digital solution design support

·        Workflow, Portal, CRM, RPA, AI, STP/STU, or automation awareness

·        Test planning, defect triage, and issue tracking

·        Stakeholder coordination with business, technology, and vendors