Digital Product Officer

The position is primarily responsible for the strategy, development, and lifecycle management of the eCebuana mobile app, e-money services, and other digital banking solutions. The position is also responsible for collaborating with cross-functional teams to ensure successful integration and compliance of digital banking products and services.

Job Responsibilities

• Identifies and documents new product concepts and ideas aligned with the market and business goals.
• Gathers business cases and revenue projections and/or enhancements to support decision making.
• Manages digital roadmap planning and execution to drive user acquisition, retention, and profitability through scalable digital solutions.
• Conducts market research, competitor benchmarking, and collaborate with third-party vendors and fintech partners to ensure product competitiveness.
• Monitors product performance through analytics, identify client usage patterns, and propose enhancements for continuous improvement.
• Supports pilot testing of new or enhanced products, gather feedback from stakeholders, and refine features or processes before full launch.
• Supports the development of product training materials, oversee training programs, and product communication and promotion.
• Ensures timely completion of regulatory and internal documentary requirements.
• Resolves technical or operational product issues promptly by coordinating with relevant stakeholders.
• Provides coaching and guidance to junior or new team members.

Job Qualifications

• Graduate of any four-year course preferably Business Administration, Banking and Finance, Information Technology / Computer Science.
• At least three (3) years of work-related experience in fields related to product management, digital, fintech, or banking services.
• Knowledge on regulatory laws and requirements, market research and analysis.