Digital Program Manager (Guangzhou, China)

Job Responsibilities:

1.Portfolio Visibility & Horizontal Tracking

• Centralized Reporting: Maintain the "Single Source of Truth" for the Group Digital Portfolio. You aggregate status updates from various project teams into a consolidated Master Dashboard that provides horizontal visibility across all markets (HK, SG, SEA).

• Status Validation: Act as the "integrity check" for the portfolio. You ensure that the data entered by Project Managers matches the reality of the resource plan (e.g., verifying that a project marked "On Track" actually has resources booked).

2.Risk Identification & Escalation

• Bottleneck Detection: Proactively identify resource conflicts and scheduling overlaps before they become critical issues. (e.g., "Developer A is double-booked across Project X and Project Y next week").

• Ripple Effect Analysis: When a project delay occurs, you are responsible for mapping the downstream impact. You visually flag how a delay in the current sprint affects future projects in the pipeline, ensuring stakeholders understand the consequences of their changes.

3.Resolution Tracking & Facilitation

• Drive Resolution: Once a risk is flagged, you prompt the relevant owners (Banner PMs, Product Managers, Tech Leads) to provide a solution. You do not decide the solution, but you enforce the requirement for a decision to be made.

• Scenario Planning: Provide "What-If" data to stakeholders to help them choose the best path (e.g., "If we prioritize Project A, Project B moves next month. Please confirm decision.").

• Conflict Log: Maintain a log of operational risks and agreed resolutions to ensure that decisions are executed and do not get lost in daily operations.

4.Annual Digital Roadmap & Pipeline Orchestration

• Banner Planning Integration: Partner with Banners and cross functional stakeholder (Digital Product, Finance etc) during the annual roadmap cycle to ensure all proposed digital initiatives are captured with the necessary required information (KPIs, high-level requirements, man-day cost, ROI etc).

• Standardized Submission Management: Drive the use of unified templates for all roadmap submissions, ensuring that business units provide consistent, high-quality data to facilitate cross-functional review.

• Cross-Functional Synchronization: Facilitate alignment between Banners, Tech, and Finance teams to ensure a "single source of truth" regarding the scope and intent of projects submitted for budget approval.

• Post-Approval Transition: Manage the seamless handover of approved projects from the planning phase into active tracking, ensuring that initial roadmap commitments are accurately reflected in the Master Dashboard.

Qualifications and requirements:

1.Experience: 5 to 7 years of experience in PMO or Program Management with a specific focus on horizontal portfolio management rather than vertical project delivery.

2.Roadmap Orchestration: Proven track record in facilitating annual or quarterly digital roadmap planning cycles, ensuring business requests are translated into structured, technically viable initiatives.

3.Matrix Expertise: Proven experience working in a Regional Hub or Matrix Organization is mandatory. You must be comfortable coordinating across diverse markets such as HK, SG, and Vietnam.

4.Domain Knowledge: Prior exposure to Retail, E-commerce, or Digital Product teams is highly preferred.

5.Strategic Intake Design: Ability to define and collect information required for roadmap submissions (e.g., business cases, high-level dependencies, and success metrics) using standardized templates.

6.Data Mastery for Tracking: Advanced Excel proficiency (Pivot Tables, Power Query) is still required to maintain the "Single Source of Truth" and visualize ripple-effect risks once the roadmap moves into execution.

7.Cross-Functional Alignment: Demonstrated skill in aligning diverse stakeholders (Banners, Tech, Finance) to ensure everyone is on the same page regarding the scope and priority of roadmap submissions.

8.Language: Fluent English and Mandarin (Written & Spoken) are mandatory to explain complex roadmap trade offs and timeline conflicts to regional stakeholders.

9.Assertive Coordination: You are comfortable "influencing without authority," following up with stakeholders for updates, and ensuring answers are received, not just emails forwarded.

10.Proactive Problem Solving: You identify "Yellow" warning signs early to prevent them from turning into "Red" failures.