Digital Sales Consultant

Job responsibilities:

Online Lead Management

• Respond promptly to customer inquiries from website forms, social media, email, and digital campaigns.
• Qualify leads and forward high-potential prospects to the sales team.
• Maintain accurate records of all digital interactions in the CRM system.

Digital Sales & Customer Engagement

• Present vehicle information, features, pricing, and promotions through digital channels.
• Conduct virtual consultations, online demonstrations, and digital walkthroughs.
• Assist customers in understanding financing, warranty, and after-sales services digitally.

Collaboration with Sales & Marketing

• Work closely with the dealership sales team to follow up on digital leads.
• Support marketing campaigns by providing insights on customer behavior and lead engagement.
• Coordinate with social media and digital marketing teams to enhance online presence.

Reporting & Performance Monitoring

• Track lead conversion, digital engagement metrics, and customer interactions.
• Prepare reports on online sales performance and campaign effectiveness.
• Suggest improvements to digital processes based on performance insights.

Customer Experience & Relationship Management

• Build relationships with online prospects and ensure a seamless digital experience.
• Provide timely updates and follow-ups to maintain high customer satisfaction.
• Address inquiries, issues, and feedback promptly to enhance trust and engagement.

Qualifications, Certifications & Experience (Mandatory & Preferred):

• Bachelor s degree in business, Marketing, or related field (preferred).
• Minimum 4-6 years in sales, digital marketing, or customer service is an advantage.
• Strong understanding of digital sales platforms, social media, and online lead management.

Skills & Competencies (Technical, Behavioral, and Soft):

Technical Skills:

• CRM Systems & Digital Lead Management
• Social Media Platforms (Facebook, Instagram, LinkedIn, etc.)
• Online Sales & Virtual Presentation Tools
• Digital Marketing Analytics
• Microsoft Office Suite

Behavioral Skills & Competencies:

• Customer Focus - Understands customer challenges and takes initiative to resolve them effectively.
• Accountability and Ownership - Manages projects with minimal supervision and ensures quality results.
• Agility and Adaptability - Manages change smoothly and supports others during transitions.
• Collaboration & Influence - Builds networks across functions and resolves conflicts constructively.
• Result Orientation - Sets clear goals and works proactively to achieve high performance.

Desired Candidate Profile

Qualifications, Certifications & Experience (Mandatory & Preferred):

• Bachelor s degree in business, Marketing, or related field (preferred).
• Minimum 4-6 years in sales, digital marketing, or customer service is an advantage.
• Strong understanding of digital sales platforms, social media, and online lead management.

Skills & Competencies (Technical, Behavioral, and Soft):

Technical Skills:

• CRM Systems & Digital Lead Management
• Social Media Platforms (Facebook, Instagram, LinkedIn, etc.)
• Online Sales & Virtual Presentation Tools
• Digital Marketing Analytics
• Microsoft Office Suite

Behavioral Skills & Competencies:

• Customer Focus - Understands customer challenges and takes initiative to resolve them effectively.
• Accountability and Ownership - Manages projects with minimal supervision and ensures quality results.
• Agility and Adaptability - Manages change smoothly and supports others during transitions.
• Collaboration & Influence - Builds networks across functions and resolves conflicts constructively.
• Result Orientation - Sets clear goals and works proactively to achieve high performance.