Digital Sales Representative (Activate)

• Twilio’s Self-Service Business, serves more than 300,000 active customers and generates nearly $1B annually
• This position is needed to grow and retain high-value self-service accounts by engaging customers at the right moment, guiding product adoption, preventing churn, and helping customers reach scale across Twilio Communications, SendGrid, or Segment products
• Engage high-value self-service customers through programmatically assigned inbound and outbound leads
• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale
• Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes
• Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value
• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions
• Curiosity about cloud communications, customer engagement, email, data, or SaaS products
• Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments
• At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry
• Strong communication skills with the ability to engage technical and business stakeholders
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities
• Familiarity with product-led growth, self-service customer motions, or usage-based sales models
• Ability to interpret customer usage trends and translate insights into relevant sales conversations
• Experience selling SaaS, cloud communications, email, customer data, or developer-focused products
• Experience working with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools
• Interest in helping customers adopt and scale solutions across Twilio Communications, SendGrid, or Segment products