Digital Sales Specialist

The Digital Sales Specialist (DSS) drives end-to-end sales conversion through Facebook and digital channels — from first inquiry to completed installation and after-sales — owning the full digital funnel: lead management, application processing, and customer experience.

The DSS is both a sales executor and a customer experience owner, operating with speed, precision, and accountability. This is a project-based, individual-contributor role with direct impact on scaling Digital Sales as a core growth channel alongside field sales.

MAJOR DUTIES AND RESPONSIBILITIES

1. Own Digital Sales Targets: Deliver monthly installation targets by managing the end-to-end digital sales funnel. Monitor daily performance against targets, reconcile Digital Sales data with Area Operations, identify performance gaps, and implement recovery actions.

2. Drive Lead Conversion: Manage inbound and outbound leads from inquiry to installation. Respond within SLA, qualify customers accurately, nurture leads through every sales stage, and maximize conversion through timely follow-ups across Messenger, comments, and calls.

3. Own Application Processing & Tracking: Ensure all customer leads are complete, accurate, and processed on time. Maintain up-to-date sales trackers, monitor application status, and drive SLA compliance throughout the installation journey. Full (100%) compliance with application, validation & dispatch processes.

4. Coordinate with Internal Teams: Collaborate proactively with Business Support, Training & Development, Technical Operations, and After Sales to resolve operational blockers, accelerate installations, and improve overall sales execution.

5. Deliver Strong Customer Experience: Provide a seamless customer journey by setting clear expectations, communicating proactively, resolving customer concerns promptly, and ensuring a positive application experience from inquiry through installation.

6. Generate Reviews and Referrals: Secure Facebook reviews and customer referrals following successful installations to strengthen brand credibility, increase organic lead generation, and support sustainable sales growth.

7. Optimize Digital Sales Performance: Analyze funnel performance, customer behavior, and operational bottlenecks to recommend process improvements that increase conversion, efficiency, and customer satisfaction.

EXPERIENCE AND QUALIFICATIONS

● Experience in Facebook sales, lead generation, or chat support roles.

● Proven track record of achieving or exceeding sales, conversion, or output KPIs.

● Familiarity with broadband/ISP products is an advantage.

● Ability to interpret basic performance metrics (response time, conversion rate) and adjust approach accordingly.

● Comfortable operating in fast-paced, evolving processes and iterating quickly to improve results.

● Bachelor’s degree in Business, Management, or related field; equivalent professional experience considered.

Benefits:

• Company events
• Health insurance
• Life insurance
• Pay raise
• Work from home

Application Question(s):

• What is your expected salary?

Education:

• Bachelor's (Required)

Experience:

• Digital Sales : 1 year (Required)

Work Location: Remote