Digital Scrum Master

Position Summary

The Digital Scrum Master is responsible for leading Agile delivery practices across Banner Digital teams supporting customer-facing digital products, mobile applications, patient engagement platforms, scheduling solutions, digital forms, telehealth capabilities, and related digital initiatives.

The ideal candidate is a strong, highly assertive Scrum Master who can drive accountability and execution across multiple stakeholders.

The Scrum Master partners closely with Product Managers, Product Owners, Digital Business Leaders, Engineering teams, UX/UI Designers, Analytics teams, and enterprise stakeholders to remove impediments, improve team performance, manage dependencies, and drive predictable delivery outcom

What you will do:

Agile Delivery Leadership

• Facilitate Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Coach teams on Agile values, Scrum principles, and continuous improvement practices.
• Ensure Agile processes are consistently followed and optimized.
• Foster accountability, transparency, collaboration, and ownership.

Delivery & Execution

• Support planning and execution of digital product roadmaps and strategic initiatives.
• Track sprint commitments, delivery progress, risks, issues, and dependencies.
• Partner with Product Managers and Product Owners to maintain healthy product backlogs.
• Ensure user stories are properly defined, estimated, prioritized, and ready for development.
• Facilitate release planning and roadmap execution.

PI Planning & SAFe Support

• Support Program Increment (PI) Planning preparation and execution.
• Coordinate cross-team dependencies and identify delivery risks.
• Participate in Scrum of Scrums, ART-level planning, and enterprise Agile events.
• Assist teams in defining objectives, commitments, and measurable outcomes.

Team Enablement & Coaching

• Coach Product Owners, team members, and stakeholders on Agile best practices.
• Promote self-organization and high-performing team behaviors.
• Improve predictability, velocity, quality, and flow metrics.
• Lead retrospectives and improvement initiatives.

Stakeholder Management

• Communicate delivery progress, risks, and key decisions to leadership.
• Facilitate collaboration across Digital, IT, Operations, Clinical, Revenue Cycle, Analytics, Cybersecurity, and Infrastructure teams.
• Support executive reporting and governance activities.

Metrics & Continuous Improvement

• Utilize Jira dashboards and Agile metrics to monitor team performance.
• Analyze sprint metrics, throughput, burndown trends, flow efficiency, and delivery trends.
• Develop improvement plans to enhance team maturity and delivery predictability.
• Promote data-driven decision making.

What you will bring:

Required Qualifications

• Bachelor's degree in Information Technology, Business, Healthcare Administration, Engineering, or related field.
• 5+ years of Scrum Master, Agile Project Manager, or Agile Delivery Lead experience.
• 3+ years supporting Digital, Web, Mobile, Patient Experience, Consumer Engagement, or Healthcare Technology initiatives.
• Experience facilitating Agile teams in fast-paced environments.
• Strong understanding of Scrum, Kanban, Agile principles, and SDLC practices.
• Experience using Jira, Confluence, Azure DevOps, or similar Agile tools.
• Excellent facilitation, communication, and stakeholder management skills.

Preferred Qualifications

• Certified Scrum Master (CSM), PSM, SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM).
• Experience supporting healthcare digital products and consumer-facing applications.
• Experience with PI Planning and SAFe Agile frameworks.
• Knowledge of UX/UI, digital product development, analytics, and customer experience design.
• Experience leading multiple Agile teams simultaneously.

Success Metrics

• Sprint predictability and commitment attainment.
• Reduction in delivery impediments and dependencies.
• Improved team Agile maturity.
• Increased stakeholder satisfaction.
• Successful PI Planning participation and execution.
• On-time delivery of digital initiatives and product enhancements.
• Consistent adoption of Agile practices and Jira governance standards.

About Sogeti

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Become Your Best | www.sogeti.us

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.