Digital Services Business Program Coordinator

Job Title

Digital Services Business Program Coordinator

Location

Gurugram

Position Summary

We are seeking a highly organized, analytical, and execution-focused person to support the Digital Services business. This role will act as the operational backbone for sales enablement, partner enablement, business management, reporting, stakeholder coordination, and program governance activities.

The individual will work closely with HP India, Worldwide Digital Services teams, channel partners, sales teams, product teams, marketing, operations, and external stakeholders to ensure key initiatives are executed, tracked, and reported effectively.

This role is ideal for someone who enjoys project coordination, business analytics, sales operations, stakeholder management, and driving accountability across multiple workstreams.

Key Responsibilities

1. Business Management & Program Operations

• Maintain Digital Services business management cadence.
• Track strategic initiatives, action items, milestones, and deliverables.
• Conduct weekly follow-up with stakeholders on committed actions.
• Drive governance reviews and status reporting.
• Create executive-ready dashboards and business summaries.
• Ensure timely completion of cross-functional deliverables.
• Maintain project trackers and risk registers.

Deliverables

• Weekly Business Review reports
• Action Item Tracker
• Program Dashboard
• Executive Summary Updates
• Stakeholder Status Reports

2. Sales Enablement Support

• Coordinate sales enablement programs across all GTMs.
• Maintain repository of sales collateral and enablement content.
• Track completion of sales training and certifications.
• Support planning of sales webinars, workshops, and enablement sessions.
• Gather feedback from field teams and track adoption.

Deliverables

• Training Reports
• Certification Tracker
• Sales Readiness Dashboard
• Enablement Communication Plans

3. Partner Enablement & Channel Programs

• Support execution of partner enablement initiatives.
• Track partner onboarding status and readiness metrics.
• Coordinate partner communication campaigns.
• Manage partner certification and NFR tracking.
• Maintain partner engagement dashboards.

Deliverables

• Partner Readiness Reports
• Certification Status Dashboard
• Partner Activity Tracker
• Quarterly Partner Business Review Support

4. Business Analytics & Reporting

• Analyze sales, attach rate, adoption, and revenue trends.
• Develop dashboards using Excel, Power BI, or equivalent tools.
• Perform ad-hoc data analysis to identify growth opportunities.
• Track KPIs related to Digital Services business.
• Generate insights and recommendations for business reviews.

Example Metrics

• Orders Growth
• Revenue Growth
• Attach Rate
• Pipeline Coverage
• Partner Productivity
• License Consumption
• Customer Adoption
• Renewal Performance
• Training Completion Rates

Deliverables

• Weekly Dashboard
• Monthly Business Insights Report
• Growth Opportunity Analysis
• Executive KPI Review Pack

5. Stakeholder Coordination & Follow-up

• Coordinate across WW teams, regional teams, sales teams, and partners.
• Schedule recurring business reviews and governance meetings.
• Document meeting outcomes and action items.
• Drive accountability through consistent follow-up.
• Escalate risks and blockers proactively.

Deliverables

• Meeting Minutes
• Action Item Register
• Escalation Tracker
• Stakeholder Communication Updates

Required Skills

Business Skills

• Strong project coordination capability
• Exceptional follow-up and execution discipline
• Business reporting and presentation skills
• Excellent written and verbal communication
• Stakeholder management experience

Technical Skills

• Advanced Microsoft Excel
• Power BI
• Microsoft PowerPoint
• Microsoft Teams
• SharePoint
• Power Automate (preferred)
• Copilot / AI productivity tools (preferred)

Analytical Skills

• Data analysis
• KPI tracking
• Dashboard creation
• Trend identification
• Insight generation

Education

Bachelor's Degree in:

• Business Administration
• Engineering
• Commerce
• Information Technology
• Management

Experience

Preferred

• 3-5 years of experience in:

• Sales Operations

• Business Operations

• Program Management

• PMO

• Channel Operations

• Sales Enablement

• Partner Enablement

• Interested candidates contact 9343626260