Digital Solutions Coordinator

VHR is a multi-award-winning technical recruitment company, headquartered in London, supplying contract and permanent technical and professional staff to our clients within the Aerospace & Aviation, F1 & Automotive, Engineering & Manufacturing, and Civils & Infrastructure sectors.

VHR currently employs 80 members of staff across our international office network in the UK, Europe, Middle East and North America, and generates a turnover of £50M annually.

Role Description

The Digital Solutions Coordinator will support the implementation, development and continuous improvement of VHR’s Technology Stack.

The role will take ideas/requirements from the business and turn them into practical, tested and documented solutions. This will include configuring existing systems, building workflows and automations, creating reports and dashboards, supporting integrations, testing new functionality and maintaining solutions after implementation.

This is a hands-on delivery role suited to someone who is technically minded, naturally curious, enjoys solving problems and is motivated by turning ideas into working solutions.

The role will work across VHR’s business technology environment, which currently includes: Bullhorn (CRM), RSM (Timesheet / Paybill system), Sage Intacct (Back Office Finance), Microsoft Office, Microsoft Copilot, Microsoft Forms, Power Automate, Awesome Docs (Contract Generation) as well as Other approved AI, automation and business systems introduced by VHR

The successful candidate will not be expected to have experience across every platform when they join. Training and development will be provided, but they must demonstrate strong technical aptitude and the ability to learn unfamiliar systems.

Key Responsibilities

• Support the development, implementation and continuous improvement of VHR's business systems, automation platforms and AI solutions.
• Configure, test, maintain and document solutions across systems including Bullhorn, Bullhorn Automation, Bullhorn Amplify, Bullhorn Analytics, Microsoft Copilot, RSM, Sage Intacct, Awesome Docs, Microsoft Forms and other approved technologies.
• Work with stakeholders across the business to turn approved ideas, process improvements and automation opportunities into practical solutions.
• Create and maintain workflows, automations, reports, dashboards, forms, templates and integrations that improve efficiency, data quality and user experience.
• Support the testing, deployment, monitoring and ongoing maintenance of new and existing solutions.
• Produce clear documentation and work closely with the Systems Trainer to support the successful rollout, adoption and continuous improvement of technology solutions across the business.
• Assist in identifying opportunities to reduce manual administration, increase automation, improve reporting and maximise the value of the Company's technology investments.

Essential Skills and Experience

• Curious and enthusiastic about technology.
• Proven experience in business technology, AI, automation and digital solutions.
• Ability to learn new systems and functionality quickly.
• Logical and methodical approach to problem-solving.
• Confidence investigating issues and testing possible solutions.
• Good general Microsoft 365 skills.
• Strong attention to detail.
• Ability to work independently while knowing when to seek support.

Desirable Skills and Experience

• Exposure to recruitment-based technology such as CRM’s or Paybill systems.
• Experience of advanced Microsoft products such as MS Forms or Power Automate.
• Workflow or process automation.
• User acceptance testing.
• Writing process documentation or system guides.
• Working in recruitment, operations or another process-led environment.

Qualifications

• Degree, apprenticeship or equivalent experience in information technology, business systems, data, digital transformation or a related discipline.
• Microsoft, CRM, analytics or automation-related training.

Compensation and Benefits

• 21 days’ paid holiday plus bank holidays.
• Hybrid working between office and home.
• Private healthcare and pension.
• Company social events.