Digital Solutions Lead

• Are you passionate about designing and delivering high-quality digital solutions that improve services for residents and colleagues?
• Do you enjoy leading people, shaping digital capabilities and working in a role where no two days feel the same?

If so, this could be a great next step for you.

Were looking for a Digital Solutions Lead to help us drive forward Stockton-on-Tees Borough Councils digital transformation ambitions. This is a hands-on, influential role where youll work closely with council services, Xentrall ICT and partner organisations to design, develop and maintain digital solutions including AI-enabled tools, automation, self-service solutions, workflows and customer-facing processes.

About the role
As our Digital Solutions Lead, you will:

• Lead on the design, development and implementation of digital and technology solutions across a range of service areas.
• Develop and enhance AI-enabled digital solutions that deliver seamless customer experiences.
• Integrate digital tools with key line-of-business systems to streamline customer transactions.
• Configure and maintain digital systems, workflows, scripts, identity management and management information dashboards.
• Identify opportunities for digital transformation and help shape new, digitally enabled service models.
• Manage project teams, developing and coaching team members to ensure strong performance and excellent customer experience.

About you
Were looking for someone who:

• Has experience leading digital projects, solutions and service improvements from concept to delivery.
• Understands the opportunities of digital technology, AI and automation to drive transformation.
• Can build strong relationships and work collaboratively with a wide range of stakeholders.
• Uses data, insight and customer feedback to identify opportunities and inform decisions.
• Has excellent communication skills and can translate complex concepts into practical solutions.
• Demonstrates strong leadership, creativity and a commitment to delivering high-quality customer-focused services.

This is a fixed term role with an expected duration of 12 months.

To learn more about the role and what were looking for, please refer to the Job Description and Person Specification in the Supporting Documents section.

Why join us?
At Stockton-on-Tees Borough Council, we know that great people deliver great services. Thats why we are committed to creating a workplace where employees are trusted, valued and supported.

In return, we offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:

• A competitive salary of up to £42,123
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.

Visit our Careers page to discover exciting opportunities and learn more about life at Stockton-on-Tees Borough Council.

Rewarding careers. We do that. - Stockton-on-Tees Borough Council

Think this could be the right opportunity for you?
Wed love to hear from you. For an informal discussion about the role, please contact:

Lynn Whitecross - Digital Solutions Manager
[email protected]

We expect to hold interviews on 9 Novermber 2026. If you are shortlisted, you will be notified via North East Jobs.

Please note that were unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.

Important Applicant Guidance

Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from [email protected] to the email linked to your North East Jobs account, and will also appear in the My Messages section of your account.

Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Councils statutory employment checks. Employment cannot commence or continue unless this has been verified.

Council Principles: The Councils recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.

Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employees visa is due to expire and sponsorship is not granted.