Digital Solutions Manager

Agency Attorney General’s Department Work unit Director of Public Prosecutions

Job title Digital Solutions Manager Designation Senior Administrative Officer 1

Job type Full time Duration Ongoing

Salary $136,380 - $152,357 Location Darwin

Position number 51243 RTF 358206 Closing 26/10/2026

Contact Officer Melinda Listing on 08 8935 7500 or [email protected]

About the agency https://justice.nt.gov.au/ | https://dpp.nt.gov.au/

Apply Online https://jobs.nt.gov.au/Home/JobDetails?rtfId=358206

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Primary objective
Lead the development, optimisation, and day-to-day management of digital systems that support case management, records management,

and internal knowledge sharing, ensuring systems are reliable, user‑focused, and aligned with legal and operational requirements.

Context statement
The Director of Public Prosecutions operates independently within the Attorney-General’s Department.

Key duties and responsibilities

1. Manage and maintain core digital platforms for case and records management, intranet content, and digital storage, ensuring system

availability, accuracy, and secure access for staff.

2. Lead as the primary business analyst for digital services by identifying gaps, consulting with users, documenting requirements,

designing improvements, and delivering system configurations or process changes where required.

3. Prioritise and manage a pipeline of digital systems improvement projects and enhancements to current systems, balancing business

needs with limited resourcing and escalating major system changes or requests for procurement to the Assistant Director.

4. Monitor system performance, manage data storage and governance practices, and ensure records management and privacy obligations

are met in day‑to‑day operations and system designs.

5. Develop system user guides, standard operating procedures, and training materials for digital tools, and provide frontline support to

employees encountering system issues.

6. Liaise with internal stakeholders, external vendors, and other Government IT teams (including court and police interfaces) to

troubleshoot issues, coordinate integrations, manage change requests, and ensure technical solutions meet legal and operational

constraints.

Selection criteria
Essential

1. Strong business analysis skills with a proven ability to gather requirements, map systems processes, propose and work on technical or

process improvements, and deliver workable solutions within constrained budgets.

2. Demonstrated experience working with digital case management, records management, and document management systems, including

configuration, user support, and content management on intranet platforms.

3. Practical knowledge of legal and information governance requirements relevant to digital records and case management, including

privacy and security.

4. Excellent communication and interpersonal skills to facilitate liaison with internal and external stakeholders such as technical teams

and vendors, including managing system integrations or interfaces with external Government systems.

5. Demonstrated high level of technical literacy with experience using and administering enterprise collaboration and document storage

platforms (for example SharePoint or equivalent).

6. Proven ability to translate technical concepts for non‑technical users and to build consensus for change across multiple business areas.

Desirable

1. Tertiary qualification in information systems, business analysis, IT, or a related discipline, and prior experience in a Government or legal

environment.

2. Working Knowledge and experience using NT Government systems, including Resolve and Axon.

Further information
The successful applicant will be required to undergo a criminal history check including a Fingerprint scan and Name Check. A criminal

history check will not exclude an applicant from this position unless it is a relevant criminal history. Pre-employment form is to be submitted

with your online application, to support the selection panel in assessing your application.