Digital Specialist

Digital Commercial Specialist

Fintech | Payments | CRM & Commercial Operations

A growing fintech business specialising in payment solutions for high-risk industries is looking for a Digital Commercial Specialist to help drive commercial growth by improving its CRM, systems, data and digital marketing activity.

This is a broad, hands-on role offering direct exposure to senior leadership and the opportunity to shape the processes and technology that underpin a growing international business.

The Role

Working closely with the Commercial Director and CEO, you'll sit at the centre of the commercial function, bringing structure to sales and marketing activity, improving CRM processes and turning commercial data into actionable insights.

You'll take ownership of the CRM, develop reporting and automation, support digital marketing campaigns and coordinate commercial initiatives across sales, partnerships, operations and technology. This is an ideal opportunity for someone who combines commercial awareness with strong analytical skills, technical curiosity and a proactive approach to problem-solving.

Key Responsibilities

• Own and develop the CRM, including data quality, workflows, pipelines, automations and integrations.
• Build dashboards and reporting to track sales pipelines, lead sources, conversion rates and commercial performance.
• Improve processes for lead management, customer relationships, partnerships and commercial reporting.
• Support the CEO and Commercial Director with presentations, management information, meeting preparation and strategic initiatives.
• Coordinate commercial projects, maintain action trackers and ensure key priorities and deadlines are progressed.
• Support digital marketing campaigns, email marketing, audience segmentation and online commercial initiatives.
• Analyse sales and marketing data to identify trends, improve conversion and highlight opportunities for growth.
• Work with technology teams and external partners to improve commercial systems and implement new tools.
• Explore AI and automation opportunities to reduce manual administration and improve operational efficiency.

What We're Looking For

• 2–5 years' experience in commercial operations, sales operations, CRM, marketing operations or digital marketing.
• Experience administering or developing a CRM platform, ideally within a B2B environment.
• Strong Excel or Google Sheets skills, with experience analysing data and producing management reports.
• An understanding of how CRM systems support sales pipelines, marketing campaigns and account management.
• Confidence working across multiple digital tools and software platforms.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Excellent communication skills and the confidence to work with senior stakeholders.
• A proactive, commercially minded individual who takes ownership and can turn unstructured requirements into practical solutions.

Technical Skills

You don't need to be an engineer, but you should be comfortable getting under the hood of systems and finding ways to make them work better.

Experience with Pipedrive, HubSpot, Salesforce or similar CRM platforms would be valuable, alongside exposure to dashboards, reporting tools such as Power BI or Looker Studio, and marketing integrations. An understanding of APIs, webhooks, SQL or data flows between systems would be a significant advantage, as would experience using AI and automation tools to improve workflows.

Desirable Experience

Experience within fintech, payments, financial services or B2B SaaS would be beneficial. Exposure to digital acquisition channels, email marketing, CRM integrations or working directly with founders and senior commercial leaders would also be advantageous.

The Opportunity

This is an opportunity to join an international fintech business operating in specialist, high-risk payment markets and take real ownership of its commercial infrastructure. You'll have direct access to senior leadership, visibility across sales, marketing and partnerships, and the autonomy to build and improve systems and processes as the business grows.

For someone who enjoys combining technology, data, commercial strategy and operational delivery, this role offers the chance to make a tangible impact on business performance and future growth.