Digital Studio Production Assistant

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

This is an exciting opportunity to join our fast-paced, in-house Digital Studio and gain hands-on experience across a range of e-commerce production and studio operations. The role offers broad exposure to studio workflows, imagery quality control, data and reporting, digital systems and creative shoot production, providing a strong foundation for someone looking to develop their career within the fashion and e-commerce industry.

Ideal for someone at an early stage of their career, this role would suit a proactive, organised and detail-oriented individual who enjoys working with data and systems, solving problems and being part of a busy, collaborative team.

This role will provide dedicated day-to-day operational and administrative support across the Digital Studio, helping to ensure stock, production sessions, imagery, reporting and studio processes run efficiently and accurately. The ideal candidate will be highly organised, analytical and systems-savvy, with strong excel skills, experience working with data and reporting, and the ability to troubleshoot issues and identify opportunities to improve operational efficiency.

Key Responsibilities

Sample Management System & Session Coordination

• Ensure all incoming studio deliveries are scannable within the sample management system, checking that products are available to be scanned & allocated to photography sessions and resolving any discrepancies that may prevent stock from progressing to production
• Monitor product and imagery workflows, investigating discrepancies such as missing, incorrectly assigned or mixed-up imagery and liaising with relevant teams to resolve issues
• Troubleshoot day-to-day system issues, identify the root cause of workflow discrepancies and escalate more technical issues where required.

Imagery Quality Control (QC)

• Support on daily quality control checks on studio imagery, ensuring images meet the required standards before progressing through the production workflow
• Identify imagery issues, flag products requiring reshoots or corrective action, and ensure these are communicated to the relevant teams
• Monitor outstanding QC actions and follow up to ensure issues are resolved within agreed timelines

Data, Reporting & Analysis

• Compile and maintain regular studio reports, including production volumes, workflow status, trackers and SLA performance
• Use Excel confidently to manage data, analyse information and identify recurring issues and highlight opportunities to improve workflow, productivity and reporting processes

Studio Planning & Administration

• Maintain key studio trackers and planning documents, including model bookings, daily production planning and brand/set allocation
• Support daily and end-of-day communications, ensuring key production updates, outstanding actions and relevant information are clearly communicated

SLA & Workflow Management

• Support the day-to-day monitoring of studio SLAs and production workflows, helping to identify overdue products, urgent requests, reshoots and potential delays
• Liaise with internal teams and the external post-production vendor to help resolve workflow queries, monitor progress and minimise production delays
• Flag recurring bottlenecks, workflow issues or risks to Studio Management in a timely manner.

General Studio Operations

• Provide operational support across the studio, helping to maintain an organised, safe and efficient working environment
• Support general studio organisation, the upkeep of production sets and the coordination of practical requirements, including props, equipment and stock handling
• Support day-to-day studio requirements and ad hoc operational tasks as needed.

Creative & Elevated E-commerce Shoot Support

• Provide production support for creative and elevated e-commerce shoots, including sample and prop preparation, product organisation, shoot logistics and call sheet preparation
• Assist with on-the-day coordination, ensuring products, resources and relevant information are organised and available to support the smooth delivery of shoots.

Person Specification

• Experience working in a studio, digital, retail, e-commerce, or administrative support environment
• Strong organisation and planning skills with the ability to manage multiple priorities effectively
• Excellent attention to detail when handling products, imagery, and studio information
• Experience using digital systems, databases, or workflow management tools
• Strong communication and collaboration skills, with the ability to work effectively across multiple teams
• Ability to identify and resolve issues in a proactive and solutions-focused manner
• Comfortable working in a fast-paced environment while maintaining high levels of accuracy
• Good knowledge of Microsoft Office applications, particularly Excel
• Ability to adapt to changing priorities and business requirements
• Strong commitment to maintaining quality standards, process compliance, and operational efficiency.

KNOW WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.