Digital Support Associate (Contractual)

Job Scope

The incumbent will be responsible for providing technical and logistical support to financial associates over the phone or virtually. This position is located outside Dhaka (Anywhere in Bangladesh).

Key Responsibilities

• Providing technical assistance and support to financial associates over the phone or through remote desktop tools.
• Troubleshooting and resolving technical issues related to hardware, software, and network systems.
• Configuring, and maintaining back-office systems and software applications.
• Documenting and tracking financial associates’ issues and resolutions in a ticketing system.
• Collaborating with other technical support team members and escalating complex issues to higher levels of support.
• Educating financial associates on how to use and maintain their technology products effectively.
• Conducting regular follow-ups with financial associates to ensure their technical issues are resolved satisfactorily.
• Keeping up to date with new technology trends in MetLife and updates in order to provide the most current support to financial associates.
• Contributing to the development of support processes and procedures to improve efficiency and financial associates’ satisfaction.
• Maintaining a positive and professional attitude while providing exceptional service.

Educational Requirements

• Bachelor/Master’s degree preferably IT or any other related discipline

Required Experience

• Strong Excel skills
• Strong communications skills
• Ability to maintain strong working relationship with various stakeholders
• Ability to work independently and with team
• Detail oriented while maintaining a high-level control and understanding

Functional Competencies

• Knowledge of basic financial items and data
• Proactive, patient with a positive attitude
• Ability to work under pressure and strict deadlines
• Understand the value of KPI and eagerness to achieve it

Leadership Competencies

• Thinks Strategically - Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.

• Seizes Opportunity

  • Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.

• Grows Talent

  • Inclusively and pro-actively work on self develops talent.

• Models our Values

  • Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.

• Drives Results

  • Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

*MetLife Bangladesh is an equal opportunity employer and encourages diversity at workplace

Application Deadline: 25th October, 2026