Digital Support

More about us:

Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together !

About the Role:

For our client, a global automotive company, we are currently looking for a Digital Support.

What we are looking for:

• I T helpdesk background and knowledge of ticketing tools, ideally ITSM.
• Fluency in Dutch, English and Polish
• Analytical skills and willingness to help customers, and troubleshooting skills.
• Strong communication skills

Responsibilities:

• Receiving (Answering phone calls from end users) and registering Service Requests.
• Trouble shooting and resolution of Service Requests
• Communication with team members.
• Transfer/Escalation of Service Requests to other Support Groups.
• Keeping track of and follow up of Service Requests transferred to other Support Groups.
• Informing users as to the progress of Service Requests
• Responsibility for the Team Service Requests
• Direct contact with users and customers
• Solving problems that appear in client applications.
• Working according to established rules and procedures
• Organization (registering, closing, monitoring and follow-up Service Requests).
• Working in accordance with ITIL and DS Best Practices.

Our offer:

• Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers .
• Flexibility
  • adaptable working hours and remote/hybrid work options to suit your lifestyle & location .
• Career growth
  • access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & amp; more.
• Global collaboration
  • work with a diverse, international team.
• Innovative environmentbe part of a forward-thinking and growth-oriented workplace.
• Engaging community
  • Work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact bey ond work.
• Team-building events including our company tradition (annual company event in Mazury).
• A pleasant surprise to start your journey with us in the f orm of a welcome pack.

Recruitment process:

• HR call
• Client Interview
• Decision/ Feedback

Sounds interesting? Click "Apply" and have a chance to hear more!