Digital Systems Development Officer

About the Job

Location: BGC, Taguig

Corporate Title: Junior Officer to Senior Manager

Work Arrangement: Hybrid

Our Strategy and Transformation team is looking for experienced professionals to join us in Taguig for the role of Digital Systems Development Officer.

In this role, you will create communication platforms to acquire new clients and maximize value from existing ones, while developing backend digital infrastructure that converts customer interest into applications and availments. You will also design automated digital workflows to accurately model customer interactions, such as collections call-outs and promise-to-pay capture.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Acquire new customers and optimize credit availments from existing clients through effective digital campaigns
• Collaborate with supervisors and stakeholders to define campaign objectives and translate them into measurable metrics
• Analyze past campaign results and industry trends to generate actionable insights for sales, marketing, and operations
• Design and develop backend digital infrastructure to support business campaigns, from requirements gathering to system deployment
• Write, test, and refine code; conduct internal simulations and direct user acceptance testing to ensure system integrity
• Monitor system performance post-deployment and resolve issues raised during UAT to ensure continuous improvement
• Maintain up-to-date expertise in digital platforms and tools, while aligning with governance, quality standards, and training requirements

What we're looking for

• Bachelor's Degree in Computer Science or any related course
• Strong object-oriented programming skills with expert-level knowledge in JavaScript
• Experience in Conversational AI is highly preferred
• Proficient in working with various APIs and handling HTTP requests
• Intellectually curious, inclusive, persistent, and results-driven

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth

To know more about us, and our career opportunities, visit https://careers-page.com/eastwest-bank