Digital Systems Manager

Hours

37.50

Salary

£52,000 - £55,000

per annum

Closing Date

26/10/2026

Ref No

10146

An exciting opportunity to join Certitude as a Digital System Manager as we continue to grow.

Job description

Salary: £52,000–£55,000 per annum

Hours: 37.5 hours per week

Job Type: Fixed Term – Full time – 12 Months Fixed Term Contract

Department: Digital

Location: Balham with the option to work in a hybrid way

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care voucher
• Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

This is a senior systems improvement and optimisation role, initially focused on the HR & Payroll System (CHRIS), the integrated Applicant Tracking System and the Finance System. The postholder will lead optimisation and continuous improvement, drive adoption and effective use, and turn agreed priorities into practical improvements. Working with colleagues, suppliers and subject matter experts, they will help make sure systems deliver value for colleagues and the organisation. While these systems are the primary focus, the role works across a connected systems environment and develops wider understanding of how systems, processes, integrations and data work together.

The role of a Digital System Manager is to lead practical improvements that improve system performance, adoption, user experience and organisational value within agreed priorities.

Duties will include:

• Lead improvement and optimisation activity across assigned business systems, with clear outcomes and timescales.
• Turn agreed priorities into practical delivery plans and monitor progress, dependencies and delivery risks.
• Drive adoption, effective use and continuous improvement using system insight, user feedback and operational evidence.
• Work with colleagues, subject matter experts and suppliers to agree and deliver improvements.
• Improve processes, data quality, integrations and user experience across connected systems.
• Support shared knowledge and cross-training, and provide clear recommendations based on evidence and insight.

About you

To be a Digital System Manager at Certitude, the following are essential:

• Significant experience improving and optimising business-critical systems in a complex organisation.
• Experience translating agreed priorities into practical improvements and measurable outcomes.
• Experience driving system adoption, effective use and continuous improvement.
• Experience working effectively with stakeholders, subject matter experts and suppliers.
• Strong analytical and problem-solving skills, with an understanding of systems, data, processes and integrations.
• Strong communication and influencing skills, with the ability to build agreement across teams.

To read more about the role and the full person specification, please click on the link on the left of this advert, titled ‘Job Description and Person Specification’.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Do you want to be a Digital System Manager in the Digital team at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification is attached to this advert. If you have any questions about applying, please email [email protected]

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Digital System Manager, Business Systems, System Optimisation, Continuous Improvement, System Adoption, HR and Payroll Systems, Applicant Tracking System, Finance System, Data Quality, Process Improvement, Supplier Management, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, Community Support, Adult Social Care, Mental Health, Supported Living, Health & Social Care