Digital Transformation & Change Management Lead

About the Role

We are looking for a Digital Workplace Adoption Lead to drive the adoption and effective use of digital workplace and artificial intelligence tools across the organization.

In this role, you will design and deliver training, learning content, communications, and employee engagement programs that help teams turn digital tools into everyday practices. You will also support structured change and adoption initiatives, build communities of practice and a digital champions network, and monitor adoption results to ensure initiatives achieve their targets.

Key Responsibilities

• Design and deliver role-based training, learning paths, job aids, and microlearning for digital workplace and AI tools.
• Conduct regular microlearning sessions, office hours, peer learning, and Q&A sessions across different time zones.
• Execute structured change management and adoption plans, including stakeholder mapping, readiness assessments, communications, and adoption tracking.
• Drive adoption beyond initial implementation by monitoring results, identifying gaps, and adjusting enablement activities as needed.
• Support major digital workplace rollouts, including Claude for Enterprise and Microsoft 365 changes.
• Establish and maintain a digital champions network and communities of practice across regions and functions.
• Recruit, onboard, support, and recognize champions while maintaining continuous feedback channels.
• Create and maintain help articles, guides, videos, decision trees, and other knowledge resources.
• Maintain adoption baselines, dashboards, and regular reports against agreed success measures.
• Use usage data and employee feedback to identify opportunities for improving training, content, and adoption.
• Tailor learning and communications for multilingual and low-bandwidth environments.
• Ensure enablement materials remain aligned with approved tools and responsible-use guidance.

Qualifications

Required

• Bachelor's degree in Communications, Education, Organizational Development, Information Systems, or a related field, or an equivalent combination of education and work experience.
• 3+ years of experience in digital adoption, change management, training, enablement, or a comparable role.
• Demonstrated experience driving measurable adoption of enterprise collaboration or productivity tools.
• Experience developing and delivering training, learning content, and communications for non-technical employees.
• Experience building or managing champion networks, communities of practice, or peer learning programs.
• Ability to define adoption measures, monitor results, and communicate progress effectively.
• Strong coordination and stakeholder management skills across technical teams, business owners, and regional partners.

Preferred

• Working knowledge of Microsoft 365, Microsoft Teams, and SharePoint.
• Familiarity with enterprise AI tools such as Claude and Microsoft 365 Copilot, including responsible AI use.
• Experience creating microlearning, videos, job aids, and other learning materials.
• Experience working in a global, multi-region, or geographically distributed organization.
• Experience supporting multilingual or low-bandwidth environments.
• Change management certification such as Prosci.
• Microsoft 365 or training/adoption-related certification.

Key Skills

• Training & Facilitation
• Change Management
• Digital Adoption & Enablement
• Communication & Stakeholder Engagement
• Community Building
• Learning Content Development
• Data & Adoption Reporting
• Microsoft 365
• AI Tool Adoption
• Cross-functional Collaboration

What Success Looks Like

The successful candidate will help employees confidently adopt and integrate digital workplace and AI tools into their daily work. This role is not limited to launching new tools—it focuses on sustaining adoption, measuring results, identifying gaps, and continuously improving employee enablement.