Digital Transformation & Systems Officer

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

1. Enterprise Platform Implementation & Ownership

• Coordinate delivery of approved system implementations from discovery and requirements through build or configuration, migration, testing, UAT, training, go-live, handover and benefits review. The business owner approves requirements and accepts the solution.
• Maintain a roadmap and inventory for approved systems, including Yardi (Facility Manager, Lease/Deal Manager, Procure to Pay, Forecast Manager, Voyager (Financial Accounting), Commercial Café (Tenant Portal)), Microsoft 365/Power Platform, Lexzur and DocuSign.
• Record owners, users, integrations, data, support and licence details;
• Coordinate vendor engagement on requirements, releases, support, enhancements, service levels, licences and escalations with IT, Procurement and the business owner.
• Review usage and feedback after go-live, identify workarounds or overlapping tools, coordinate improvements and track expected benefits.

2. System Administration & Access Governance

• Perform or coordinate approved functional administration, including business-user setup, role requests, master data and application settings. IT or the service provider retains technical administration, identity management and infrastructure.
• Maintain access documentation with business owners and IT. Apply least privilege and segregation of duties; ensure privileged or emergency access is authorised, logged and independently reviewed.
• Coordinate joiner, mover and leaver changes on approved requests. Arrange periodic access reviews with owners and IT, track remediation and retain evidence.
• Log and coordinate impact assessment, testing and implementation of configuration changes after business-owner and IT approval.
• Coordinate business-system continuity and recovery exercises with IT, owners and service providers. Track actions; IT remains responsible for technical backup and recovery controls.

3. Policy-to-Process Digitisation & Automation

• Work with process owners to assess and improve current processes, then translate approved policies, procedures and DoA requirements into controlled workflows. Owners approve process design and controls.
• Configure, build or coordinate approved forms, approvals, requests and escalations using Microsoft 365, Power Platform, SharePoint, DocuSign and business-platform workflows, subject to IT standards.
• Identify opportunities to automate follow-ups and overdue alerts through approved systems, with clear views of pending actions and service levels.
• Ensure every digitised workflow has a named owner, controlled access, approved documentation, a support route and an up-to-date SOP.

4. Departmental Solution Coordination

• Facilitate requirements workshops with the business, IT and vendors. Confirm an owner, document requirements and expected outcomes, and coordinate delivery through business acceptance.
• Coordinate approved system and workflow initiatives across client and its subsidiaries, aligned with the agreed digital roadmap and clear business ownership.
• Maintain a prioritised initiative register covering value, urgency, risk, dependencies, effort and status. Escalate priority or resource conflicts to the Risk and Compliance Manager.
• Coordinate integration requirements with IT, vendors and data owners; document data flows, interface responsibilities, error handling and monitoring with the technical owner.
• Coordinate vendor deliverables, documentation, knowledge transfer and acceptance with the business owner and IT.

5. Data Governance, Security & IT Coordination

• Coordinate early review of data ownership, privacy, cybersecurity, integrations, retention,

vendor access, backup, continuity and support with business owners, IT, Legal and Compliance.

Track required approvals; each function retains its control responsibilities.

6. Governance & Segregation of Duties

• Implement access or configuration changes only after business-owner approval and required IT review. Designated control owners perform independent reviews; Internal Audit provides assurance, not operational approval.
• Support procurement in preparation of technical requirements for related vendor, supports evaluation and validates deliverables against approved acceptance criteria

7. Change Management, Training & Adoption

• Coordinate readiness, communications, training and feedback with business owners.
• Coordinate SOPs, user guides, training and departmental super-users. Route technical issues to IT/vendors and process questions to owners.

Pay: Up to QAR9,000.00 per month

Application Question(s):

• Do you have valid QID with NOC?

Education:

• Bachelor's (Required)

Experience:

• MS365, Power Automate, SharePoint & Power BI, DocuSign: 6 years (Required)

License/Certification:

• ERP, CAFM, e-signature systems. Yardi experience (Required)

Location:

• Doha (Required)

Work Location: In person