Digital Transformation Head

• Develop and implement the company’s digital transformation roadmap aligned with business goals.
• Identify opportunities to automate and improve branch, lending, appraisal, inventory, and customer service processes.
• Lead the implementation and enhancement of digital platforms, systems, and business applications.
• Collaborate with IT, Operations, Finance, Marketing, and Branch teams to integrate technology into daily operations.
• Drive digitalization of customer transactions, payments, pawn ticketing, reporting, and other services.
• Monitor system performance, data accuracy, security, and user adoption.
• Analyze operational data and digital KPIs to identify improvements and business opportunities.
• Manage technology vendors, software providers, and external digital partners.
• Lead change management, user training, and adoption of new systems and processes.
• Ensure digital initiatives comply with company policies, data privacy, security, and applicable regulations.
• Prepare management reports on digital projects, improvements, costs, and business impact.

Key Focus: Digital Strategy • Process Automation • System Implementation • Data & Analytics • Customer Experience • Digital Banking/Payments • Change Management • Technology Innovation