Digital Transformation Manager

Salary Range: $122,958.00/yr - $184,437.00/yr

This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.

POSITION SUMMARY

The Digital Transformation Manager is responsible for leading and coordinating Enterprise Resource Planning (ERP) related projects that support the County’s business operations, technology strategy, and organizational goals. This position leads the central effort of digital transformation that is intended to drive operational efficiency within the broader business strategies and the technology solutions. The Digital Transformation Manager serves as a key liaison between Information Technology, Department IT Managers, Departments, County leadership, vendors, and implementation partners. The position drives portfolio-based alignment across multiple business processes for unified visibility into organizational workflows, as well as facilitates cross-functional collaboration, manages project risks and dependencies, and ensures effective communication throughout the project lifecycle.

WHY JOIN US?

Transformational Change: Lead a digital transformation initiative for key operational support departments that manage over 6,500 employees within a County budget of $2.5B.

Drive Operational Efficiency: Work with various County leaders and stakeholders to identify and implement value driven solutions.

Immediate Impact: Establish governance structures that deliver consensus-based decisions that enable project effectiveness within reasonable timelines.

ESSENTIAL FUNCTIONS

• Leads the planning, implementation, and completion of ERP projects, process enhancements and major system initiatives.
• Develops project plans, timelines, milestones, budgets, resource requirements, and performance measures.
• Works with County Departments to identify business needs, document requirements, and translate business processes into technology solutions.
• Establish governance structures to manage scope and deliver value.
• Coordinates cross-functional project teams involving IT, Finance, Human Resources, Procurement, Budget, and other County functions.
• Manages ERP implementations, upgrades, enhancements, integrations, and system-related process improvements.
• Coordinates with software vendors, consultants, and implementation partners to ensure project objectives and contractual requirements are met.
• Monitors project scope, schedule, budget, risks, issues, and dependencies and develops mitigation strategies when necessary.
• Facilitates project meetings and communicates project status, decisions, risks, and recommendations to stakeholders and leadership.
• Supports change management, organizational readiness, user acceptance testing, training, and implementation activities.
• Ensures appropriate documentation, governance, testing, and quality-control processes are maintained.
• Identifies opportunities to improve business processes through technology, automation, and ERP functionality.
• Develops and maintains project governance structures, including project charters, status reports, decision logs, risk registers, and other project documentation.
• Ensures projects comply with County policies, technology standards, security requirements, and applicable laws and regulations.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS
Experience: Six years of progressively responsible experience managing complex technology, ERP (both hosted or cloud based), business systems, or enterprise-level projects, including experience coordinating cross-functional teams and external vendors.

Education: Bachelor’s degree in information technology, computer science, business administration, project management, public administration, or a related field.

Combination of relevant education and relevant experience accepted: Yes

PREFERRED QUALIFICATIONS

• Experience implementing or managing ERP systems such as SAP, Oracle, Workday, PeopleSoft, Tyler, CGI Advantage or similar enterprise platforms.
• Experience in a public-sector or large organizational environment.
• Experience with change management and organizational readiness.
• Experience with business process improvement and systems integration.
• Experience managing large, complex, multi-departmental projects.
• Familiarity with Agile, Waterfall, or hybrid project-management methodologies.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Principles and practices of business process redesign to achieve and affect positive business outcomes.
• Project management methodologies to achieve project objectives within established budgets and schedules.
• Research and evaluation of new and emerging technologies to achieve business value realization.

Skills:

• DevOps and or Jira Boards
• Knowledge of programming languages (e.g. SQL, Java, Python)
• Microsoft Suite (e.g. Project, Teams, Word, PowerPoint, Excel)
• Rational databases

Abilities:

• Collaboration: Working effectively in a team-oriented environment; demonstrated ability to prioritize and execute tasks; establish and maintain good working relationships.
• Communication: Exceptional communications skills with the ability to clearly discuss and convey complex information technology concepts and terminology with both technical and non-technical staff at all levels; demonstrated ability to write and provide succinct and informative communication which conveys clear and concise meaning.
• Building Partnerships: Ability to work well with people from many different disciplines with varying degrees of technical experience.
• Driving for Results: Proven ability to provide business process and project management consultation to project stakeholders and sponsors; ability to champion change; able to work independently or on a team to drive solutions with minimal supervision.
• Initiating Action: Highly motivated to accomplish goals and objectives beyond what is required; being proactive

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.