Digital Workplace & IT Support Engineer

About the role

ISDN Group is seeking a proactive, technology-driven, and self-motivated Digital Workplace & IT Support Engineer to support regional IT operations and digital transformation initiatives. This role combines IT support, Microsoft 365 administration, business automation, cybersecurity, and AI-driven workplace solutions. The successful candidate will be expected to work independently, take ownership of day-to-day IT operations, and proactively identify opportunities to improve productivity, collaboration, and business processes across the organization. Beyond providing technical support, the candidate will serve as an advocate for digital innovation, actively promoting the adoption of Microsoft Copilot, AI-powered productivity tools, and automation solutions throughout the Group.

Key Responsibilities

• Provide end-user IT support for hardware, software, network, and Microsoft 365 services
• Administer Microsoft 365, including Teams, SharePoint, OneDrive, Exchange Online, Entra ID, and Intune
• Manage user accounts, device deployment, access permissions, onboarding, and onboarding activities
• Develop and maintain business solutions using Power Apps and Power Automate
• Support deployment, governance, and user adoption of Microsoft Copilot and AI productivity tools
• Identify opportunities to automate manual processes and improve business efficiency
• Support cybersecurity initiatives, including MFA, endpoint protection, device security, and security monitoring
• Maintain IT assets, technical documentation, and operational procedures
• Work closely with business users to drive digital workplace innovation and process improvement
• Act as an internal AI Champion by promoting AI adoption, knowledge sharing, and best practices across the organization

About you

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or related field
• 3-5 years of experience in IT support, systems administration, or digital workplace environments
• Hands-on experience with Microsoft 365, SharePoint, Teams, Entra ID, and Intune
• Experience with Power Platform (Power Apps and Power Automate) is preferred
• Knowledge of cybersecurity best practices and cloud technologies
• Strong troubleshooting, problem-solving, and customer service skills
• Excellent communication skills with the ability to engage users across different functions
• Passion for AI, automation, and emerging technologies
• Proactive, self-motivated, and able to work independently with minimal supervision
• Takes ownership of responsibilities and drives issues through to resolution

About us

ISDN Group is undergoing digital transformation and AI adoption initiatives, working with Microsoft 365, Power Platform, Copilot, AI, automation, and cloud technologies to shape a modern, secure, and AI-powered workplace.