Dining Manager

About the role

The Dining Manager is responsible for overseeing the restaurant's daily dining operations, ensuring excellent guest experiences, maintaining high service standards, and leading the front-of-house (FOH) team. The role also involves coordinating with the kitchen team, monitoring restaurant performance, and ensuring compliance with company policies and operational standards.

Key responsibilities

• Oversee daily dining operations to ensure smooth and efficient service.
• Supervise, lead, and motivate the FOH team, including servers, receptionists, cashiers, bartenders, and other dining personnel.
• Ensure consistent delivery of excellent customer service in accordance with company standards.
• Monitor table assignments, reservations, guest flow, and dining area readiness.
• Ensure proper execution of Japanese yakiniku dining service standards, including guest assistance with tabletop grilling when required.
• Handle guest concerns, complaints, and special requests professionally.
• Coordinate closely with the kitchen team to ensure timely food service, accurate orders, and guest satisfaction.
• Conduct daily briefings, staff coaching, and service training.
• Monitor employee attendance, grooming, discipline, and overall performance.
• Prepare staff schedules and ensure adequate manpower during peak hours.

About you

• Graduate of Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related course.
• At least 3 years of experience in restaurant operations, preferably with supervisory or managerial experience.
• Experience in Japanese restaurants, yakiniku concepts, or premium dining establishments is an advantage.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and conflict-resolution abilities.
• Knowledge of dining service standards, restaurant operations, inventory control, and sales monitoring.
• Ability to manage a team, make sound decisions, and work effectively under pressure.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to be assigned at Sudaku Yakiniku – Nuvali, Laguna.