Dining Room Manager

Dining Room Manager – Turks Head Wines | West Chester, PA

$50,000–$55,000/year | Full-time

Turks Head Wines is hiring a hands-on, hospitality-focused Dining Room Manager to lead the floor at our West Chester tasting room and restaurant.

We are a California wine-focused tasting room in the heart of West Chester, offering a one-of-a-kind food, wine, and hospitality experience. We're looking for a manager who leads from the floor, holds high standards, supports the team, and keeps every service running smoothly.

This role is ideal for someone who loves being on the floor with guests and staff, and who also takes pride in strong systems, clean closes, and a well-run schedule.

Responsibilities Include

• Supervise the dining room daily, leading and supporting front-of-house staff during service.
• Set clear expectations and hold the team accountable to service, cleanliness, and performance standards.
• Manage the reservation system, table management, and dining room flow.
• Build and manage staff schedules, including call-outs and shift adjustments.
• Maintain and manage our Commerce7 POS system, keeping products, pricing, and settings accurate and up to date.
• Close the restaurant nightly, including closing procedures and walkthroughs of the physical space.
• Maintain high standards for cleanliness, organization, facility upkeep, and presentation.
• Create and update menus, signage, and promotional materials in Canva.
• Handle guest concerns and service recovery with confidence and hospitality.
• Communicate with management and ownership on staffing, guest feedback, and floor issues.

The Right Candidate

The ideal candidate is organized, calm under pressure, and comfortable leading a team during busy service. They balance warmth and professionalism with structure and accountability.

We are looking for someone who:

• Has restaurant, tasting room, or hospitality floor management experience.
• Leads by example and brings a positive, professional presence to the floor.
• Is detail-oriented, with a sharp eye for accuracy in schedules, reservations, and POS data.
• Is tech-savvy and quick to learn new systems and software.
• Is comfortable with reservation and POS systems (Commerce7 a plus).
• Has experience with Canva or similar design tools for menus, signage, and social or promotional materials.
• Can make real-time decisions and solve problems during service.
• Takes ownership of scheduling, closing, and daily execution.
• Has an interest in wine, food, and creating memorable guest experiences.
• Is available evenings, weekends, and holidays.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance

Work Location: In person