Dining Server

The Dining Server is responsible for providing excellent customer service and ensuring residents, families, and guests enjoy a welcoming and professional dining experience. This role manages meal orders, table service, and dining room presentation. The Server contributes to Twenty20 Management’s mission to improve the lives of our customers, uphold commitments to staff and residents, and foster a rewarding and enjoyable workplace.

QUALIFICATIONS:

• Previous customer service or dining service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Must meet all regulatory health, training, and background requirements.

RESPONSIBILITIES – Included but not limited to:

• Greet residents and guests courteously and assist with seating.

• Take and deliver meal orders promptly and accurately.

• Maintain cleanliness, organization, and presentation of the dining room.

• Assist with setup and service of special events.

• Monitor resident satisfaction and communicate feedback to the Culinary Manager.

• Support infection control and sanitation practices.

• Any other tasks or duties assigned by your manager, and support for other departments as needed

• Depending on experience and performance standing – may be assigned job lead duties and act as support for peers as needed and may rotate duties with other leads

ESSENTIAL PHYSICAL & COGNITIVE ABILITIES:

The abilities and work environment characteristics described are representative of those encountered while performing the essential functions of this position.

• Ability to manage intermittent or high-volume periods of repetitive tasks and sustain extended physical activity, including sitting, standing, walking, reaching, climbing, bending, lifting, grasping, pushing, pulling, and other weight-bearing and maneuvering techniques as needed

• Unassisted: Frequently lift/push/pull up to 50 lbs.

• With Assistance: up to 100 lbs. or more.

• Ability to work in environments with low or bright lighting, loud noise, strong odors, variable temperatures (hot or cold), and potential exposure to infectious diseases, bloodborne pathogens, and other health-related risks

• Efficiently and effectively manage unpredictable schedules, distractions, changes of pace or priorities, on a regular basis

• Ability to read, write, communicate and follow directions in English

• Ability to remain calm under stress and diffuse potential conflicts

• Must be accurate, dependable, and thorough in all assigned tasks

• Ability to prepare for & tolerate exposure to outdoor elements as duties may require

DRIVER RESPONSIBILITIES/CLEAN MVR REQUIRED:

N/A

PERFORMANCE MEASURES:

• Meet general and specific Key Performance Indicators and associated industry or community metrics as leadership assigns and deems defining of success
• Adjust to changing or evolving metrics accordingly

REGULATORY COMPLIANCE:

Employees in this role must follow the directives below, depending on their assigned state licensed community:

• Comply with all federal, state, and local laws, regulations, and licensing requirements for senior living services (independent living, assisted living, skilled nursing, memory care).

• Honor resident rights and follow all established protocols for care, safety, and service delivery.

• Maintain required education, certifications, and credentials.

• Ensure accurate and timely documentation.

• Participate in audits, inspections, and quality assurance initiatives.

• Promptly report any incidents or compliance concerns to the appropriate supervisor.

• Please Note: During the interview process, applicants may be considered for positions, shifts, schedules, or employment classifications different from those originally applied for. Any employment offer will reflect the final role and terms mutually agreed upon by the applicant and the Company.

DISCLAIMER:

This Job Description document is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Twenty 20 Management and associated Senior Living Communities are an Equal Opportunity Employer and values diversity in the workplace.