Dining Services Director

Position Summary:
The Dining Services Director plans, organizes, develops, and directs the overall operations of the Dining Services Department, providing all residents with the best experience in hospitality and nutritious meals, in accordance with all laws, regulations and Century Park standards. Reports to the Executive Director.

Qualifications:

• Must have high school diploma or equivalent
• Must have 2 years’ dining services management experience with 1 year prior experience in senior living
• Graduate of A.D.A. approved course in food services OR certification in the culinary field preferred
• Must have current ServSafe certification

Primary Job Responsibilities:
Administrative and Planning Duties:

• Plans, develops, organizes, implements and evaluates dining services goals, policies and procedures
• Maintains compliance with budget in labor and expense control
• Plans written menus at least 30 days in advance of preparation/serving dates involving resident preferences
• Interviews new residents to welcome, acquire food preferences, allergies and special requests
• Holds monthly Food Committee with residents to ensure resident satisfaction in dining services
• Develops system to track resident’s dietary needs/preferences and monitors for changes
• Confers with dietitian to ensure menus and department policies conform to nutritional standards
• Develops menus offering heart healthy choices and takes into consideration low sodium and diabetic diet needs
• Continually upgrades knowledge of dietary management and nutrition to benefit community’s services
• Works with other department leaders to ensure flawless execution of special events
• Collects all guest and visitor payments and forwards to business office
• Represents dining services team at resident council meetings for feedback

Kitchen and Dining Room Duties:

• Inspects kitchen for compliance with state and county regulations including sanitation, food storage, record keeping, food temperatures, portion sizes and chemical usage/storage
• Reviews daily menus making substitutions when necessary and records changes on menus
• Inspects meals for nutrition and attractiveness in delivery; performs meal counts
• Orders food, supplies and equipment for food preparation and service
• Develops prep and pull lists to maintain food quality and consistency
• Reviews all deliveries for quality, proper amounts and pricing
• Ensures communication and teamwork between kitchen staff and servers
• Inspects dining room presentation to ensure compliance with company standards of hospitality
• Inspects daily cleaning of dining room
• Visits with residents in dining room during dinner meal at least four evenings per week

Supervisory Requirements:

• Recruits, selects, hires, trains, evaluate, supervises and counsels dining services team
• Schedules department hours appropriately
• Serves as an effective role model and maintains an approachable management style
• Treats all associates respectfully

Additional Requirements:

• Must enjoy serving seniors
• Must demonstrate excellent customer service and hospitality
• Must demonstrate trustworthiness and dependability
• Must work efficiently and effectively with little to no supervision
• Must demonstrate effective written and verbal communication skills
• Must be proficient in computer skills (e.g., Excel, Word, internet based ordering systems, email)
• Must reasonably accommodate resident preferences in dining services
• Must be able to receive and resolve complaints graciously
• Must visit with residents in the dining room during dinner meal at least 4 evenings per week
• Must possess the ability to make independent decisions when circumstances warrant such action
• Must perform proficiently in all applicable competency areas
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Must understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Century Parks’ Code of Ethics and completes all required compliance training

Who We Are:
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our “people come first” approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.