Dining Staff

JOB SUMMARY:

Under the supervision of the Store Supervisor, the Dining Staff performs duties related to:

• Order taking and food service

• Guest relations and total guest experience

• Check delivery and bill payment collection

• Store cleanliness, appearance, ambiance, and safety

DUTIES & RESPONSIBILITIES:

The Dining Staff is responsible for ensuring customers have a positive dining experience by consistently exhibiting excellent customer service. Their duties include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen, serving orders at the right tables, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks. The Dining Staff uplifts the dining experience for guests through attentiveness and a friendly and patient personality. They provide detailed menu information and multi-task with various front-of-the-house duties, including collecting payment.

ADMINISTRATIVE

1. Uphold the company brand management

• Highly knowledgeable in all existing products

• Highly knowledgeable in all promotions and offering

• Embody and follow Silantro’s brand guidelines for employees

• Maintain and protect brand image

2. Ensures all receipts for guest are complete

3. Ensures safety of all IDs and cards presented

OPERATIONS

1. Facilitates order taking and all dine in and take out needs of guests

2. Ensures all tables, chairs, utensils, condiments and all things dine in related are complete and in good condition

3. Removes dirty dishes and utensils from tables between courses and clears tables after guests leave

4. Ensures the store follows food service requirement of serving hot food hot and cold food cold

5. Ensures food ordered is served within the standard serving time of not more than 20 minutes

6. Collects and safe keeps all receipts from all transactions generated in the day’s operation

7. Receives all payment generated from customer sales

8. Champions POS related policy and procedure

9. Accountability in endorsing complete sales and other cash related duties and responsibilities

10. Strictly handles the store’s dining area at all times

11. Makes sure orders are accurate and delivered promptly

12. Greet and assist customers to their tables

13. Present menu and provide detailed information when asked (e.g. about portions, ingredients or

potential food allergies)

14. Offer menu recommendations upon request

15. Answer questions about menu items, food sensitivities and food substitutions

16. Communicate with customers to ensure satisfaction and resolve any complaints

17. Communicate order details to the Kitchen Staff

18. Check dishes and kitchenware for cleanliness and presentation and report any problems

19. Arrange table settings and maintain a tidy dining area

20. Deliver checks and collect bill payments

21. Carry dirty plates, glasses and silverware to kitchen for cleaning

22. Champions POS and cash accountability during operation

23. Champions company vision and mission

24. Spearheads implementation of all company operations procedures and policy

SALES GENERATION

1. Performs up-selling and suggestive selling

CASH ENDORSEMENT

1. Complete endorsement of cash, credit cards, receipts and other related documents to cashier.

STORE CLEANLINESS AND MAINTENANCE

1. Ensure the proper upkeep of the store by performing cleaning, organizing and sanitizing as may be assigned

2. Monitor and report to management any breakage, malfunction, or deterioration of utensils, tools and equipment of the store