Dining Supervisor

MAIN RESPONSIBILITY

Responsible for overseeing the overall operations, performance, service quality, manpower, inventory, and compliance of all company-operated Dine-In Outlets across East NCR, West NCR, South NCR, North NCR, South Provincial, and North Provincial areas.

The position ensures that all Dine-In Outlets consistently meet company standards in terms of sales performance, customer service, product availability, inventory control, manpower management, operational efficiency, cleanliness, and compliance with company policies and procedures.

The position is also expected to be hands-on in learning and implementing the company's operational processes and to provide effective coaching, guidance, and field support to outlet personnel.

KEY RESPONSIBILITIES

• Oversee and monitor the daily operations of all company-operated Dine-In Outlets across East NCR, West NCR, South NCR, North NCR, South Provincial, and North Provincial areas.
• Ensure consistent implementation of company policies, procedures, operational standards, service standards, and food safety requirements across all Dine-In Outlets.
• Personally undergo and complete all required company training and operational process training to fully understand the company's Dine-In operations, systems, products, and Standard Operating Procedures (SOPs).
• Develop a strong understanding of the complete end-to-end Dine-In Outlet process and be willing to perform or demonstrate actual procedures when necessary for training, coaching, troubleshooting, or process validation.
• Supervise, coach, train, and motivate Service Crews and outlet personnel to ensure proper performance and adherence to company standards.
• Monitor sales performance of each outlet and develop appropriate action plans to achieve sales targets and improve overall outlet performance.
• Monitor inventory levels, product movement, wastage, and stock availability, and coordinate with Supply Chain/Warehouse teams to ensure adequate product supply.
• Ensure proper implementation of inventory control, cash handling, documentation, and other operational procedures to minimize discrepancies and losses.
• Conduct regular outlet visits, inspections, and operational audits to assess sales, service quality, cleanliness, manpower, inventory, compliance, and overall operational performance.
• Identify operational issues, customer concerns, manpower challenges, process gaps, and other business risks, and provide timely and practical solutions.
• Provide hands-on field support and guidance to outlet personnel, including assistance during manpower shortages, operational issues, new outlet openings, and other business requirements.
• Monitor manpower deployment and ensure proper staffing based on the operational requirements of each outlet.
• Evaluate the performance of outlet personnel and recommend appropriate coaching, training, recognition, or corrective action when necessary.
• Ensure that processes learned during training are properly cascaded and consistently implemented by all outlet personnel.
• Coordinate with HR, Supply Chain, Finance, Operations, and other concerned departments to resolve outlet-related concerns and improve overall operations.
• Prepare and submit regular operational reports covering sales performance, inventory, manpower, audit findings, operational concerns, and recommended action plans.
• Continuously identify opportunities to improve outlet processes, customer service, team performance, and overall Dine-In operations.
• Travel frequently to different Dine-In Outlet locations within NCR and Provincial areas as required by the business.
• Perform other duties and responsibilities as may be assigned by Management.

QUALIFICATIONS

• Graduate of any 4-year business-related course, preferably Management, Business Administration, Commerce, Hospitality Management, or a related field.
• With at least 3–5 years of relevant experience in Food Service, Restaurant, Retail, or Multi-Outlet Operations, preferably with at least 2 years of supervisory or managerial experience.
• Experience in Retail Operations is an advantage, particularly experience involving multiple branches, stores, outlets, or field operations.
• Knowledgeable in Dine-In/Restaurant Operations, Outlet Management, Sales, Inventory Control, Customer Service, and Team Management.
• Strong understanding of operational processes and the ability to learn and implement new systems and procedures.
• Must be willing to undergo company training and learn the complete Dine-In Outlet process firsthand.
• Must be willing to be hands-on and demonstrate actual operational procedures when necessary for training, coaching, troubleshooting, and process improvement.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent leadership, communication, coaching, and interpersonal skills.
• Highly organized and capable of managing multiple outlets and priorities simultaneously.
• Able to work under pressure and make sound decisions with minimal supervision.
• Willing to travel frequently and conduct regular field visits to Dine-In Outlets across East, West, South, and North NCR, South Provincial, and North Provincial areas.
• High level of integrity, accountability, reliability, and professionalism.
• Proactive, results-oriented, and capable of identifying operational problems and implementing effective solutions.
• Willing to continuously learn, adapt, and improve company processes and operational standards.
• Must be available to start immediately.

IDEAL CANDIDATE

We are looking for a loyal, hardworking, hands-on, proactive, and results-oriented individual who can effectively oversee and support multiple Dine-In Outlets across NCR and Provincial areas.

The ideal candidate has strong experience in Food Service, Restaurant, Retail, or Multi-Outlet Operations, with a strong advantage for candidates who have experience managing or supervising multiple retail branches or outlets.

The candidate must be willing to undergo training and learn the company's complete Dine-In operations firsthand, rather than relying solely on previous experience. They must be capable of understanding the actual processes, applying company standards correctly, coaching outlet personnel, identifying operational gaps, and providing practical solutions in the field.

Above all, the ideal candidate demonstrates integrity, ownership, leadership, adaptability, and commitment to the continuous growth of the team, the outlets, and the business, and is ready to start immediately.

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person