DINING SUPERVISOR

About the role

The Dining Supervisor is responsible for overseeing the daily operations of the dining area, ensuring excellent customer service, efficient restaurant operations, proper food safety and sanitation practices, and compliance with company policies and standards. The position supervises dining staff, coordinates with the kitchen and other departments, and assists management in achieving operational and customer satisfaction goals.

Key responsibilities

• Supervise and monitor daily dining operations.
• Ensure that the dining area is clean, organized, properly set up, and ready for service.
• Monitor table assignments, reservations, customer flow, and overall service efficiency.
• Ensure that company service standards and operating procedures are consistently followed.
• Coordinate with the kitchen to ensure timely and accurate food service.
• Lead, supervise, and assign duties to dining staff during each shift.
• Conduct pre-shift briefings and communicate daily assignments, promotions, and operational concerns.
• Ensure that guests receive courteous, professional, and efficient service.
• Respond promptly to customer concerns, complaints, and special requests.
• Ensure compliance with food safety, hygiene, sanitation, and workplace safety standards.

About you

• Ability to supervise and lead dining staff effectively.
• Strong customer service and communication skills.
• Knowledge of food safety, hygiene, and sanitation standards.
• Ability to handle customer complaints professionally.
• Attention to detail and organizational skills.
• Ability to monitor cash handling, payments, and receipts when assigned.
• Ability to prepare shift reports, incident reports, and operational reports.
• Ability to ensure proper opening and closing procedures are completed.