DINING SUPERVISOR

Job Summary:

The Dining Supervisor is responsible for overseeing the daily operations of the dining area to ensure excellent customer service, efficient staff performance, cleanliness, and smooth restaurant operations. The position also ensures guest satisfaction and compliance with company standards and policies.

Duties and Responsibilities:

• Supervise and monitor daily dining operations and staff performance
• Ensure excellent customer service and guest satisfaction
• Assist in handling customer concerns and complaints professionally
• Monitor cleanliness, sanitation, and proper dining area setup
• Coordinate with kitchen and service staff for smooth operations
• Prepare staff schedules and assign duties as needed
• Train and guide dining staff on proper service procedures
• Monitor inventory of dining supplies and equipment
• Ensure compliance with company policies, safety, and hygiene standards
• Prepare daily reports and submit operational updates to management
• Assist management in achieving sales and operational goals

Minimum Requirements:

• Bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, or related field
• With or without supervisory experience in restaurant or hotel operations
• Strong leadership and customer service skills
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment
• Knowledgeable in food safety and sanitation standards
• Organized, responsible, and detail-oriented
• Can work flexible schedules, including weekends and holidays
• Proficient in basic Microsoft Office applications

Preferred Qualifications:

• Experience in restaurant, café, or hotel dining operations is an advantage
• Training in food handling or customer service is an advantage
• Ability to handle staff scheduling and operational concerns effectively