Dining Supervisor - H Proper Coffee Roasters

About the role

The Dining Supervisor is responsible for overseeing the daily operations of the dining area to ensure exceptional guest service, efficient floor operations, and compliance with company standards. This role leads and supports the service team, monitors staff performance, resolves guest concerns, and ensures a clean, organized, and welcoming dining environment. The Dining Supervisor plays a key role in driving operational excellence, employee engagement, and customer satisfaction while contributing to the achievement of the company's sales and service objectives.

Key responsibilities

• Ensure all dining staff consistently comply with company attendance policies, scheduled work hours, workplace rules, and professional conduct standards
• Monitor attendance, address punctuality issues, enforce company policies fairly, and maintain a disciplined workforce
• Develop the performance and engagement of Servers and Dining Staff through regular coaching, mentoring, and constructive feedback
• Identify performance gaps, reinforce service standards, recognize employee achievements, and create opportunities for continuous learning
• Monitor the proper use of dining supplies, condiments, disposable items, and service materials to minimize unnecessary waste and operational costs
• Ensure employees follow company procedures for portion control, product handling, and inventory usage
• Lead and motivate the service team to actively recommend menu items, beverages, desserts, and promotional offerings
• Coach staff on effective suggestive selling techniques and monitor sales performance
• Address guest concerns and complaints promptly, professionally, and effectively
• Lead service recovery efforts, resolve escalated issues, and implement corrective measures to prevent future occurrences

About you

• Food and Beverage or Customer Service experience
• Time Management and Efficiency
• Product Knowledge
• Inventory and Cost Control
• Customer Service Skills
• Cleanliness and Food Safety Awareness
• Teamwork and Collaboration
• Adaptability and Reliability
• At least SHS Graduate (preferred)