Dining Team Leader

About the role

The Dining Team Leader assists the Restaurant Manager in overseeing daily front-of-house operations. They lead the dining team during service, ensuring guests receive excellent service, staff follow SOPs, and dining areas are clean, organized, and guest-ready. The Dining Team Leader is the point person on the floor and ensures smooth service flow and customer satisfaction.

Regular Tasks:

Daily Reminder

· Conduct pre-service briefing and staff position assignment

· Check floor readiness, table setup, cleanliness, and restocking

· Monitor service execution: guest seating, food delivery, bill processing

· Ensure proper staff grooming and uniform compliance

· Address guest concerns professionally and escalate if needed

· Coordinate with kitchen dispatch for timely service

· Log incidents and submit daily shift report if assigned

Weekly Reminder

· Assist in scheduling of FOH staff

· Submit dining area inventory report (menus, utensils, condiments, etc.)

· Conduct informal performance check-ins and training follow-up

· Monitor and log weekly breakages or losses

· Review and endorse guest feedback/complaint trends to management

· Coordinate minor repairs or maintenance needed for FOH equipment or furniture

Qualifications:

• Previous experience in restaurant, dining, or customer service operations
• At least some supervisory or team-lead experience preferred
• Good communication and interpersonal skills
• Strong leadership, teamwork, and problem-solving abilities
• Customer-service oriented and able to handle guest concerns professionally
• Knowledge of food safety, sanitation, and basic restaurant procedures
• Able to train, guide, and motivate dining staff
• Organized, dependable, and able to work under pressure in a fast-paced environment