Dinning Supervisor

About the role

The Restaurant / Dining Supervisor is responsible for overseeing the daily operations of the dining area, ensuring excellent guest service, maintaining company standards, supervising staff, and supporting sales and operational goals of Flour Pot Bistro & Bakery.

Key responsibilities

• Supervise and coordinate the daily activities of servers, cashiers, baristas, and other front-of-house staff.
• Ensure exceptional guest service and promptly resolve customer concerns.
• Monitor staff attendance, grooming, and compliance with company policies and service standards.
• Assist in scheduling, training, coaching, and performance monitoring of team members.
• Coordinate with the kitchen and bakery teams to ensure smooth food and beverage service.
• Monitor opening and closing procedures, cash handling, and operational checklists.
• Maintain cleanliness, safety, and sanitation standards in the dining and service areas.
• Support the achievement of sales targets, upselling initiatives, and guest satisfaction goals.
• Prepare daily reports and communicate operational concerns to management.

About you

• Bachelor's degree in Hospitality Management, HRM, Business, or a related field is preferred.
• Minimum of 2–3 years of supervisory experience in a restaurant, bistro, café, hotel, or similar food & beverage establishment.
• Strong leadership, communication, and customer service skills.
• Knowledge of restaurant operations, POS systems, inventory coordination, and cash handling.
• Willing to work on shifting schedules, weekends, and holidays.
• Experience in semi-casual or upscale dining is an advantage.