Dir, Solutions Engineering

Job ID: 2026-13419 Overview:

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The Director, Solutions Engineering, is a hands-on, revenue-aligned technical leader responsible for building and leading a unified team of Technical Consultants and Solutions Architects. The role owns the technical presales operating model from discovery through solution design, client presentation, scope development, statement of work creation, and transition to delivery. This leader ensures solutions address client priorities, align to approved offerings and standards, protect delivery feasibility and margin, and create consistent client experience.

Role Purpose: Lead the Solutions Engineering function responsible for translating client business and technology needs into commercially sound, technically viable, and deliverable solutions that accelerate growth and strengthen customer outcomes.

Responsibilities:

• Lead, coach, develop, and scale the Solutions Engineering team, establishing clear role expectations, career paths, technical depth, and commercial acumen.
• Own the end-to-end technical sales engagement model, including intake, qualification, triage, discovery, solution design, estimation, SOW development, technical presentations, and delivery handoff.
• Partner with sales leadership to align Solutions Engineering capacity to priority accounts, industries, territories, and opportunities while maintaining clear engagement and escalation rules.
• Provide executive and technical leadership on strategic, complex, or multi-domain opportunities, engaging Solutions Architects and subject-matter experts when deeper expertise is required.
• Establish and enforce standards for discovery, solution architecture, assumptions, pricing inputs, scope quality, risk identification, and SOW completeness.
• Ensure proposed solutions are technically viable, operationally supportable, commercially competitive, and aligned with target margin and client outcome expectations.
• Guide the creation of client technology roadmaps and modernization plans that connect business priorities to sequenced technology investments.
• Build a reusable library of reference architectures, SOW templates, discovery tools, demonstrations, presentations, and technical sales playbooks.
• Partner with Portfolio, Professional Services, Application Development, Sales, Revenue Enablement, Business Operations, and Finance to improve the opportunity-to-delivery lifecycle.
• Create a disciplined feedback loop that translates field insights, win/loss themes, delivery lessons, and customer requirements into offering and enablement improvements.
• Forecast workload and capacity, establish coverage and backup models, and develop staffing and skills plans based on pipeline demand and strategic priorities.
• Promote appropriate use of automation and AI-assisted tools to improve discovery, solutioning, SOW quality, knowledge reuse, and cycle time while maintaining human review and accountability.

Cross-Functional Leadership

This leader serves as the primary bridge between sales, offering strategy, solution architecture, and service delivery. Success requires the ability to balance sales velocity with technical quality, delivery readiness, customer value, and profitability. The Director will establish shared accountability across the opportunity lifecycle and ensure that what is sold can be delivered successfully.

Qualifications:

• Proven success supporting complex technology sales cycles from discovery through proposal, negotiation support, and transition to delivery.

• Experience developing solution designs, estimates, assumptions, statements of work, proposals, presentations, and client technology roadmaps.

• Broad knowledge across managed IT services, cloud and Microsoft 365, cybersecurity, infrastructure, networking, unified communications, and modern workplace solutions; deep expertise in one or more domains is preferred.

• Strong commercial judgment, including familiarity with services economics, labor estimation, pricing inputs, gross margin drivers, risk management, and scope control.

• Demonstrated ability to establish scalable presales processes, governance, metrics, resource planning, and quality standards.

• Executive-level communication and presentation skills, with the ability to translate complex technical concepts into business value for technical and nontechnical audiences.

• Strong cross-functional influence and collaboration skills across sales, delivery, operations, finance, product or portfolio, and executive stakeholders.

• Bachelor’s degree in technology, engineering, business, or a related discipline, or equivalent practical experience. Relevant cloud, architecture, security, IT service management, or vendor certifications are preferred.

• 10+ years of experience in solutions engineering, presales, technical consulting, solution architecture, managed services, professional services, or a related technology services function.

• 5+ years of people leadership experience, including building, coaching, and leading customer-facing technical teams.

Physical Requirements:*(such as lifting x pounds,*sitting, standing, etc.)

Additional Comments:

Leadership Profile

• The ideal candidate is a credible technical leader, strong people manager, and commercially minded operator. This person is comfortable being hands-on in critical opportunities while building standards and systems that enable the broader team to scale. They lead with accountability, collaboration, sound judgment, and a client-first mindset, and they can make clear tradeoffs between speed, complexity, risk, margin, and delivery readiness.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all functions, physical demands and skills required of personnel so classified.

About Us:

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.