Direct Care Worker

Coast and Country Community Services (CCCS) is seeking a Direct Care Worker to provide safe, respectful and person-centered support to clients and participants across our service in the Shoalhaven/Illawarra area.

This role supports people to stay connected, independent and involved in their community. It will suit someone who is organised, respectful, calm under pressure and committed to providing a safe, person-centred experience for clients, participants, families, carers, volunteers and community members.

About the role

This is a part-time, fixed term position (22.5 hours per week) reporting to the Service Delivery and Performance leader. You will provide direct, person-centered support to clients and participants in line with their individual needs, service requirements, schedules and CCCS policies and procedures. Depending on the service, this may include practical assistance, community access, transport, social connection, daily living activities and meal delivery. You will also keep accurate records, report changes in client wellbeing, follow safety requirements and communicate clearly with employees, volunteers, families, carers and leaders.

Key responsibilities

Provide safe, respectful and responsive support to clients and participants in line with their needs, preferences and service arrangements.

Deliver practical support across CCCS services, which may include transport, community access, social support, Community Companions, NDIS-related supports and ASTP.

Provide safe transport and assist clients and participants to access appointments, shopping, social outings and community activities.

Complete vehicle checks, safety checks and hygiene requirements, and follow WHS, infection control, manual handling, safeguarding, privacy and confidentiality requirements.

Identify and report concerns about client wellbeing, incidents, hazards and service risks, and escalate urgent matters promptly.

Complete accurate shift notes, service records and incident reports within required timeframes.

Work cooperatively with CCCS employees, volunteers and leaders, and take part in training, supervision and team meetings.

What we are looking for

Communicates with empathy, patience and professionalism.

Can manage sensitive conversations with care and discretion.

Is organised, responsive and able to follow processes accurately.

Maintains accurate records and handles confidential information appropriately.

Works well with clients, participants, families, carers, referrers, volunteers and internal teams.

Can manage competing priorities in a calm and practical way.

Demonstrates a strong commitment to CCCS values, safety and quality service delivery.

Essential requirements

Current NSW C Class Driver Licence or higher and held for 12month or more.

Current First Aid Certificate, or willingness to obtain one within an agreed timeframe.

Demonstrated commitment to supporting older people, people with disabilities, people experiencing disadvantage and people who may face barriers to community access.

Demonstrated customer service skills, including the ability to engage respectfully with a diverse range of clients and participants.

Understanding of WHS, duty of care, privacy, confidentiality, incident reporting and risk escalation.

Current National Police Check, NDIS Worker Screening Clearance (or willingness to obtain), Working with Children Check (where applicable), current immunisation requirements and the right to work in Australia.

Desirable experience

Previous experience in community services, aged care, disability, NDIS, transport, client services, administration or volunteer coordination.

Experience working with vulnerable people, families, carers or community members.

Experience using client management systems, databases or digital records.

Why join CCCS?

Meaningful work that supports people across the local community.

Supportive and values-driven team environment.

Ongoing training and professional development.

Competitive employment conditions and salary packaging benefits, where eligible.

Our values

All CCCS team members are expected to uphold the organisation’s values through respectful, safe and accountable service delivery.

Respect and dignity for all people.

Professionalism and integrity.

Safety, accountability and quality service.

Community connection and teamwork.

How to apply

To apply, please apply via the link

For a confidential discussion, please email [email protected].