Director, Account Management

For our client, we are seeking a Director, Account Management to join the team of a leader in the Information Technology space.

This leader will oversee a team responsible for strengthening client relationships, driving service excellence, and ensuring the successful use of technical solutions across a complex customer base. The role combines strategic account leadership with operational oversight, requiring close partnership with internal teams to resolve issues, improve processes, and support client outcomes. The Director will also provide visibility into performance, compliance, and ongoing account activity while helping shape a high-performing, customer-focused account management function.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $125,000 – $150,000 annually

Responsibilities

• Develop and manage operational and technical client relationships through visits and calls
• Understand each client's environment to support optimal use of the company's solutions
• Provide reporting on achievements and ongoing activities
• Influence cross-functional initiatives related to incidents and process improvements
• Ensure compliance with audits and contractual obligations
• Lead a team of Account Managers focused on community relationships

Qualifications

• College degree or equivalent experience
• 3+ years of customer service and leadership experience
• Ability to travel up to 50%

Benefits

• Opportunities for professional development
• Supportive team environment
• Dynamic work culture
• Exposure to enterprise-level operations
• Travel opportunities for client engagement

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.