Director, Business Development

A.    Strategic Leadership

1.     Develop, review and implement the Company's Business Development Strategy in alignment with the Company's Vision, Mission, Corporate Strategy and Business Plan.

2.     Lead the formulation and execution of short, medium and long-term business growth strategies to achieve sustainable revenue growth, profitability and long-term business sustainability.

3.     Contribute as a member of the Executive Management Team in corporate planning, strategic decision-making and organisational development.

4.     Provide strategic advice and recommendations to the Chief Executive Officer on market opportunities, commercial strategies, business diversification and growth priorities.

5.     Drive strategic initiatives that strengthen the Company's competitive advantage and long-term market position.

B.     Business Growth & Commercial Development

6.     Lead the identification, evaluation and acquisition of new business opportunities within Government, Government-Linked Companies (GLCs), private healthcare institutions and other strategic sectors.

7.     Drive the expansion of non-concession businesses by identifying new revenue streams, service diversification opportunities and commercial ventures.

8.     Develop and maintain a robust business development pipeline to support annual revenue targets and long-term business growth.

9.     Lead strategic tender management, proposal development, commercial negotiations and contract acquisition activities.

10.   Evaluate strategic partnerships, joint ventures, collaborations, mergers, acquisitions and investment opportunities to strengthen the Company's business portfolio.

11.   Ensure all new business opportunities are commercially viable, financially sustainable and aligned with the Company's strategic objectives.

C.    Commercial & Contract Management

12.   Develop commercial strategies that optimise contract profitability, improve margin performance and deliver sustainable business returns.

13.   Lead commercial negotiations and contract discussions with customers, business partners and strategic stakeholders.

14.   Ensure sound contract governance through effective commercial risk assessment, contractual compliance and business controls.

15.   Monitor the commercial performance of major contracts and recommend improvement initiatives where necessary.

16.   Work closely with Operations to ensure smooth mobilization and successful delivery of newly secured projects.

D.    Market Intelligence & Customer Management

17.   Monitor industry trends, customer requirements, market developments and competitor activities to identify emerging opportunities and business risks.

18.   Conduct market research and commercial analysis to support strategic business decisions.

19.   Establish, strengthen and maintain long-term strategic relationships with the Ministry of Health (MOH), Government agencies, regulators, healthcare institutions, clients, strategic partners and other key stakeholders.

20.   Enhance customer satisfaction and customer retention through proactive engagement, value-added solutions and strategic account management.

21.   Represent the Company in strategic meetings, business negotiations, conferences, networking events and industry engagements.

22.   Promote and strengthen the Company's corporate image, reputation and market presence.

E.     Strategic Planning & Performance Management

23.   Develop annual Business Development Plans, departmental strategic initiatives, Key Performance Indicators (KPIs) and budgets.

24.   Monitor departmental performance against approved business plans, revenue targets and KPIs and implement corrective actions where necessary.

25.   Ensure business development initiatives deliver sustainable commercial returns, profitability and long-term shareholder value.

26.   Prepare and present strategic proposals, feasibility studies, investment papers and business cases to the Chief Executive Officer, Executive Committee and Board of Directors.

27.   Analyze business performance and recommend continuous improvement strategies to strengthen commercial competitiveness.

F.     Cross Functional Collaboration

28.   Collaborate with Operations to ensure business growth initiatives are operationally achievable and commercially sustainable.

29.   Work closely with Finance to evaluate investment opportunities, financial returns, profitability and cash flow implications.

30.   Collaborate with Procurement to improve tender competitiveness, supplier value propositions and commercial outcomes.

31.   Work with Legal to ensure contractual integrity, compliance and effective management of commercial risks.

32.   Support business transformation, digitalization and innovation initiatives that enhance operational efficiency and customer value.

G.    Leadership & People Management

33.   Lead, develop and mentor the Business Development Division to build a high-performing, commercially focused and customer-oriented team.

34.   Promote a culture of accountability, innovation, collaboration and continuous improvement.

35.   Develop succession plans and leadership capabilities within the Business Development Division.

36.   Identify capability gaps and implement learning and development initiatives to strengthen organisational competencies.

37.   Ensure effective manpower planning, talent management and performance management within the Division.

H.     Financial & Resource Management

38.   Develop and manage the annual departmental budget in accordance with approved financial policies and corporate governance requirements.

39.   Ensure prudent utilisation of financial and operational resources to achieve departmental objectives.

40.   Monitor departmental expenditure and ensure cost effectiveness without compromising business growth objectives.

41.   Recommend resource allocation and investment priorities that support strategic business initiatives.

I.      Governance, Risk & Compliance

42.   Ensure all business development activities comply with the Company's governance framework, policies, legal requirements and regulatory obligations.

43.   Identify, assess and manage strategic, commercial and operational risks associated with business opportunities and projects.

44.   Ensure all business proposals adequately address commercial risks, contractual liabilities and financial exposures.

45.   Promote transparency, integrity, ethical conduct and accountability in all business dealings.

46.   Safeguard the Company's reputation through sound governance, responsible business practices and effective stakeholder engagement.

J.     Other Responsibilities

Undertake any other duties, responsibilities and special projects as assigned by the Chief Executive Officer.

·         Bachelor’s degree in business administration, Marketing, Finance, Engineering, Healthcare Management or related discipline.

Requirement:

·         Master's Degree (MBA) and/or relevant professional qualification will be an added advantage.

·         Minimum 15 years of relevant experience in Business Development, Commercial Management, Strategic Planning or Corporate Development.

·         Minimum 10 years in a senior management or executive leadership position.

·         Experience dealing with Government agencies, GLCs, healthcare institutions and strategic business partners.

·         Experience in Healthcare Support Services or Facilities Management will be an added advantage.

·         Excellent leadership and strategic thinking skills.

·         Strong business acumen and commercial negotiation skills.

·         Excellent communication and presentation skills.

·         Strong stakeholder engagement and networking abilities.

·         Strong analytical and decision-making capabilities.

·         High level of integrity, professionalism and accountability.

·         Sound knowledge of strategic planning and business development.

·         Strong understanding of commercial management, contract administration and tender management.

·         Knowledge of Government procurement processes and healthcare industry.

·         Good understanding of financial analysis, investment evaluation and business case development.

·         Good knowledge of corporate governance, risk management and regulatory compliance.